Centralized Patient Access Representative II - Specialty
About MultiCare
The Centralized Access Team provides excellent patient care and the development of employees' healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who have the desire to grow and help serve our patients and community.
About the Role
The Centralized Patient Access Representative II handles inbound calls and works referrals for our specialty clinics to include MultiCare Orthopedics, Sports Medicine, Podiatry, Physiatry, and Neurology clinics. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners.
Responsibilities
- Aids callers/patients, to include referral coordination, patient registration and scheduling new and follow-up appointments for multiple medical practice locations according to established protocols for contract and/or specialty clinics
- Navigate incoming referrals and ensure we are working to obtain any necessary insurance prior-authorization
- Initiate patient outreach as needed based off referral work queues
- May function as a Lead Advocate based on demonstrated skills and abilities in the role
Requirements
- High School Diploma or GED
- Two (2) years customer service experience required or 6 months meeting call center metrics in as a CPAR-
- Possess proficient computer skills operating multiple systems in a windows-based environment
- Two (2) years office, clerical, or call center experience; in a medical setting preferred
- Knowledge of medical terminology, referrals/orders and medical insurance preferred
- Electronic Medical Record experience; EPIC preferred
- Familiarity with data entry and complex scheduling preferred
About Rockwood Clinic
MultiCare Rockwood Clinic is one of the region’s largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.
About the Spokane Community
Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.
Why MultiCare?
- Rooted in the local community
- Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
- Growth and education
- Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you
- Well-being and support
- Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life
- Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
- Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued
Pay and Benefits
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.24 - $26.24 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.