Centralized Leasing and Admin Specialist

Continental Properties is looking for a Centralized Leasing and Admin Specialist to join our Operations team. This role plays a critical part in enhancing the customer experience and ensuring application accuracy by supporting the administrative and documentation process for new applicants. You will support onsite community teams and elevate the prospect-to-resident experience, helping ensure customers move through the leasing journey smoothly, accurately, and confidently.

This position can work remote within any of our core markets (CO, MN, IL, WI, GA, FL, MI, AZ). Candidates must reside within one hour of a Continental community, as periodic visits to supported communities and our home office in Menomonee, WI are required.

Responsibilities

• Proactively manage outbound and inbound communication (phone, email, text) with applicants to gather required documentation within 48 hours of application completion.
• Thoroughly review and verify credit reports, income documents, and identification materials to ensure accuracy, completeness, and alignment with company standards.
• Verify the accuracy of applicant demographics and follow up with applicants to obtain missing or corrected information as needed.
• Monitor, track, and communicate documentation trends, accuracy patterns, and process gaps to Operations Leadership to support ongoing improvement.
• Partner closely with Community Managers to provide timely application updates and clearly outline next steps to ensure 100% document completion prior to approval.
• Perform additional responsibilities and support tasks assigned to meet business and operational needs.

Requirements

• Associate’s Degree required or equivalent experience.
• One (1) or more years of apartment leasing experience preferred.
• Strong written and verbal communication skills.
• Comfortable navigating multiple systems and conducting system audits for accuracy and compliance.
• Strong organization and time-management to manage high volumes of applications and documentation deadlines.
• Experience with Property Management Systems (PMS), particularly OneSite, strongly preferred.
• Proficiency in Spanish is a plus.

Benefits

• Career Growth: Tools, training, and opportunities for a meaningful career with long-term growth potential, including paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness: Comprehensive mental health support, including 8 free counseling sessions per year and access to additional wellness resources.
• Balance: Generous vacation time, 9 paid holidays, and half-days on Fridays during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
• Culture of Belonging: Commitment to Inclusion, Diversity, Equity, & Allies (IDEA), with initiatives and Business Resource Groups fostering an inclusive and equitable work environment.
• Performance Incentives: Participation in the Building Above and Beyond (BAAB) incentive program, rewarding team members annually based on company goals and achievements.
• Industry-Leading Benefits: Comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: 6 weeks of paid parental leave and family-forming & fertility resources (up to 12 weeks leave for birth mothers).

Pay

Pay Range: $57,000 - $68,000. Final compensation is based on experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.