Centralized Intake Worker

About the role

These positions perform work as a first line of defense in alleviating the abuse/neglect/exploitation of children and vulnerable adults within the state. These positions receive and professionally assess telephone calls and conduct thorough interviews dealing with possible mistreatment, neglect, and potential abuse. These positions are the initial contact point for possible abuse victims and act as an advisor to the resolution of client issues. They participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage. These positions communicate/coordinate with law enforcement if there is an emergency situation.

Responsibilities

• Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
• Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
• Communicate with law enforcement personnel when citations deem necessary.
• Prepare necessary reports and records to reflect the employee’s daily activities.

Requirements

• Valid WV driver’s license and reliable transportation.
• Strong communication skills, both oral and written.
• Maintain detailed case records and extensive documentation.
• Overtime hours and frequent travel may be required.

Qualifications

• Education: Bachelor's degree from an accredited college or university.
• No experience required.

Skills

• Excellent communication skills.
• Ability to maintain detailed case records and extensive documentation.
• Proficiency in handling sensitive and confidential information.

Benefits

• Continuous coverage through a 24-hour on-call rotation.
• Mandatory overtime to ensure continuous coverage.
• Communication with law enforcement personnel as needed.

Pay

Details TBD.

Schedule

Details TBD.

Example of duties and responsibilities

Responsibilities may include, but are not limited to:

• Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
• Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
• Communicate with law enforcement personnel when citations deem necessary.
• Prepare necessary reports and records to reflect the employee’s daily activities.

Note

Applicants hired into this classification must obtain licensure as a Social Worker from the West Virginia Board of Social Work within a timeframe established by the appointing agency. Until licensure is obtained, they may not perform duties that require a licensed social worker under state law or Board regulation.