Central Services Program Specialist

About the role

The Central Services Program Specialist provides services related to all Central Service functions onsite at the Kenosha County Job Center/Human Services Building. This role acts as a frontline liaison with Human Service agencies concerning activities related to the direct provision of Central Services and ongoing operations at the Job Center/Human Services Building.

Responsibilities

• Identifies visitors/vendors who are required to complete the KCDHS Access Log; scans and forwards completed logs to the Child Support Manager.
• Supports performance improvement efforts by communicating opportunities to leadership, acting as necessary, and maintaining accurate process and procedure documentation.
• Provides back-up for the Mail and Supply Specialist and the Safety Specialist to ensure seamless operations in the department and the KCJC/HSB.
• Provides access services in the building, including greeting, screening, and directing visitors/participants.
• Operates mail room equipment, including a postage metering machine.
• Demonstrates competency in communicating with a variety of people of varying ages, abilities, and multi-agency personnel.
• Maintains a thorough working knowledge of the facility and the service delivery of the divisions/agencies collocated at KCJC/HSB.
• Acts as a point of contact for internal and external customers, including vendors, staff, visitors, and the general public.
• Coordinates and implements a system of training and orientation sessions for staff, including safety-related training.
• Conducts weekly/monthly/quarterly Goodwill safety inspections, including safety-related drills and inspections, monitoring first aid kits and AED units, and completes related documentation.
• Maintains a thorough working knowledge of the facility, DHS Emergency Policies, procedures, and the service delivery of the divisions/agencies collocated at KCJC/HSB.
• Maintains a thorough working knowledge of the resources available from the Kenosha County Department of Human Services.
• Maintains standards of confidentiality.
• Completes all other job duties/responsibilities as assigned.

Requirements

• Two years of college education or experience equivalency, and a minimum of 1 year of experience.
• A combination of experience in a related field and customer service, including developed soft skills to work within a public contact environment.
• Works well independently but is also flexible enough to be directed at times.
• Willingness to enthusiastically complete both high-level and low-level tasks.
• Proficient in Microsoft Office Suite.

Core Cultural Competencies

• Customer Focus: Independently anticipates and meets customer needs, while searching for ways to improve customer service. Internalizes customer feedback and follows up to ensure problems are solved by providing innovative ideas to meet future needs.
• Values Differences: Seeks out diverse perspectives and talents, striving to work effectively with others who have different perspectives, backgrounds, or styles. Behaves with sensitivity toward differences in cultural norms, expectations, and ways of communicating. Challenges stereotyping or offensive comments.
• Communicates Effectively: Shares information and updates with others, ensuring clear, concise, and professional communication through reports, documentation, and other written communications. Listens with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility in responses to different situations by adapting to changing needs, conditions, priorities, or opportunities. Monitors how well an approach is working and adjusts as needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, persevering in the face of obstacles and setbacks.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands

• Good mental and physical health.
• Ability to walk, sit, or stand for periods exceeding 60 minutes.
• Ability to run, climb, and/or carry fire extinguishers weighing up to 50 pounds.
• Ability to communicate effectively and professionally in both verbal and written form with customers, co-workers, supervisors, and subordinates.
• Ability to perform duties in adverse weather conditions, including extreme cold, heat, dry, or wet conditions.

Pay

When determining placement within the salary range for this position, Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands, and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the range.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability.
• Life insurance.
• Retirement plan.
• Paid time off (PTO).
• Certain roles are eligible to participate in an incentive plan (terms and conditions apply).