Centralized Services Specialist

Job Summary

The Centralized Services Specialist (CSS) supports and maintains administrative requests for designated Centralized Administration Assignment Group(s) in My Support Center.

Job Duties

• Supports and maintains a strong working relationship with the Centralized Services Coordinator(s), Supervisor(s) and Manager(s).
• Tracks, logs, and processes incoming requests from end-users.
• Maintains data collection and processing to meet internal deadlines and client expectations.
• Aids in the quality review process to ensure accuracy, quality, and consistency of deliverables.
• Maintains team shared workspaces and provides training and documentation.
• Interacts with internal clients to gather necessary information, documents, and data.
• Trains team members on relevant software, resources, and processes.
• Acts as a point of contact for unassigned staff, identifying assignments to enhance productivity.
• Supports continuous performance improvement initiatives.
• Makes in-person visits to foster relationships with administrative peers and professional stakeholders.
• Gathers insights into end-user experiences and identifies areas for enhancement.
• Communicates and collaborates effectively with various stakeholders to drive improvements and ensure alignment with organizational goals.

Education Qualifications, Knowledge, Skills, and Abilities

• High School Diploma or GED, required.
• Associate’s Degree, preferred.
• Two (2) or more years of administrative experience, required.
• Professional services experience, preferred.
• Advanced level of proficiency in Microsoft Office Suite, required.
• Experience with ticketing system software or scheduling software program, preferred.
• Ability to work in a deadline-driven environment, handle multiple projects/tasks, and maintain attention to detail.
• Ability to multi-task, communicate effectively, and follow procedures.
• Ability to understand and maintain confidentiality of all information.
• Ability to relate with diverse personalities in a tactful and mature manner.
• Ability to respond tactfully and professionally in high-demand situations.
• Ability to prioritize and meet both client and departmental demands with minimal supervision.
• Ability to process data using strong technology skills.

About Us

BDO is committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. We provide assurance, tax, and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. Our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

Benefits

Benefits may be subject to eligibility requirements. Equal Opportunity Employer, including disability/vets. Click here to find out more!