Services Specialist
About the role
The Service Specialist will serve as the central point of coordination for employee services, human resources administration, payroll support, communications, purchasing, and office operations. They will work closely with plant leadership and employees across the facility, helping create an exceptional employee experience while ensuring critical business processes run smoothly.
Responsibilities
- Coordinate recruiting and onboarding activities, including job offers, background checks, drug screens, and new hire orientations
- Serve as a trusted resource for employees and supervisors regarding HR processes and policies
- Maintain employee records and support HR compliance activities
- Aid in employee engagement events, celebrations, communications, and recognition programs
- Ensure accurate timekeeping and payroll processing
- Manage leave administration
- Prepare reports and support audits as needed
- Care for plant communications, newsletters, announcements, and town hall meetings
- Support company events and employee recognition activities
- Process invoices and support accounts payable/receivable activities
- Coordinate purchasing of office, production, laboratory, and safety supplies
- Investigate and resolve invoice or accounting discrepancies
- Support general office operations and plant administrative needs
Qualifications
- High school diploma or technical school diploma
- 3+ years of experience in Human Resources, payroll, administrative support, or accounting within an industrial environment
- Strong Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational and time management abilities
- Ability to manage confidential information with discretion and professionalism
- Proactive, resourceful, and detail-oriented
- Thrives in a dynamic manufacturing environment
Benefits
- Health benefits including a choice of comprehensive medical plans, dental plan, vision plan, wellness program, and critical illness insurance
- 401(k) plan with a sizeable company match
- Paid vacation, sick, and parental leave
- Basic life insurance, short-term and long-term disability coverage, employee assistance program, and business travel accident coverage
- Tax saving accounts such as health spending account, traditional flexible spending account, and dependent care spending account
- Tuition reimbursement program for undergraduate and certain graduate programs
- Soft and hard skills training facilitated by internal and external presenters
- Company-wide mentoring program and talent management team prioritizing the holistic growth of the workforce
Why Join Us?
Make a direct impact on employees and plant operations every day
Work closely with plant leadership and gain broad business exposure
Enjoy a role with variety, responsibility, and visibility
Be part of a safety-focused, team-oriented culture
Build valuable experience across HR, payroll, operations, communications, and business administration
Additional Growth Opportunities
Depending on business needs, you may also gain exposure to: Safety programs and reporting, Production and inventory management, Customer service support, Shipping and receiving operations, SAP and manufacturing systems
Required Qualifications
- High school diploma or technical school diploma
- 3+ years of experience in Human Resources, payroll, administrative support, or accounting within an industrial environment
- Strong Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational and time management abilities
- Ability to manage confidential information with discretion and professionalism
Preferred Qualifications
- Experience with HRIS, payroll, SAP, or other business systems
- Knowledge of employment practices and HR processes
- Experience supporting employee engagement or communication initiatives
- Basic accounting or accounts payable/receivable experience