Central Service Dispatcher

About the Role

Sunbelt Rentals is seeking a Central Service Dispatcher to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. This role is crucial in coordinating the dispatch of Road Mechanics, managing schedules, and ensuring customer satisfaction.

Responsibilities

• Assist the Central Service Manager in coordinating and ensuring the timely and accurate dispatch of Road Mechanics.
• Create and monitor road mechanic’s schedules.
• Create and monitor receipt and maintenance schedules for company equipment.
• Review daily and weekly driver logs in accordance with company and DOT standards.
• Perform daily truck inspections in accordance with company and DOT standards.
• Work closely with other store locations to assist in meeting customer equipment needs.
• Handle customer complaints professionally to resolve issues to the satisfaction of the customer and Sunbelt Rentals.
• Report problems to the supervisor and follow up to ensure resolution.
• Provide feedback to the Region or District regarding the timely delivery and receipt of equipment.
• Follow Standard Operating Procedures.

Qualifications

• High School Education.
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations.
• Customer Service & Dispatch training is a plus.
• At least two years of prior knowledge of the applications of various construction/industrial equipment.
• Working knowledge of the delivery area.
• Ability to effectively communicate.
• Physical ability to lift, bend, stoop, squat, reach, crouch, and kneel, as well as sit or stand for long periods.

Pay

Base Pay Range: $64,750.00 - $89,030.70. Starting rate may vary based on factors including position, location, education, training, and experience.

Benefits

• Health, Dental, and Vision plans.
• 401(k) Match.
• Volunteer time off.
• Short-term and long-term disability.
• Accident, Life, and Travel insurance, as well as flexible spending.
• Tuition Reimbursement Options.
• Employee Assistance Program (EAP).
• Length of Service Awards.

Schedule

Eligibility for benefits begins on the first of the month following 30 days from the start date. Paid time off includes: 12-25 vacation days (depending on years of service), 5 sick days, 6 holidays, 2 half-day holidays, 2 floating holidays, 1 inclusion day, and 1 volunteer day.