Central Scheduling Supervisor

About the role

As a leader, you will have access to meeting rooms for mentoring and coaching. You will keep track of metrics, support team members, handle escalated calls, work with other leaders to change protocols, train new team members, review QA and call handling metrics.

Responsibilities

• Keep track of metrics, support team members, handle escalated calls, work with other leaders to change protocols, train new team members, review QA and call handling metrics.
• Handle conversations with strangers who may be in pain and need help.
• Work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us.
• Be on the phone for long periods of time that may seem unnatural.

Requirements

• Must be able to be curious and kind with team members.
• Helpful and able to teach others through exploratory learning.
• Minimum high school diploma or GED with three years of increasing responsibility in a call center supervisory experience OR some college and escalating level of leadership with 2 years of customer service.
• Prior call center supervisory experience preferred.

Qualifications

• High school diploma or GED.
• Three years of increasing responsibility in a call center supervisory experience OR some college and escalating level of leadership with 2 years of customer service.
• Prior call center supervisory experience preferred.

Skills

• Great typing and computer skills.
• Think on your feet.
• Use your indoor voice and use confidential information for patient care only.

Benefits

DMOS offers a work-life balance with generous levels of time off, competitive compensation and unmatched benefits, including affordable health, vision and dental insurance. The company also offers a competitive 401K/pension plan and access to peer leaders and Director support specialists such as Compliance, HR, Patient Experience and Revenue Cycle.

Pay

Competitive compensation is offered based on experience and qualifications.

Schedule

Monday-Friday between 7:45 AM - 5:00 PM or assigned shift.