Central Scheduling Specialist II

Responsibilities

• Schedule all procedures and registration activities, gathering and processing patient demographic and insurance information.
• Secure complete and authenticated signed orders for scheduled procedures.
• Provide concierge services to high‑volume practices.
• Capture high‑quality patient demographic and financial information via telephone or direct patient contact.
• Obtain information for exams requiring authorizations from referral offices and communicate with physician contacts.
• Comply with departmental policies on attendance, punctuality, procedures, and safety, as well as organizational policies.
• Serve as a personal communication link to high‑volume referring offices, fostering long‑term relationships.
• Act as a liaison between Novant Health staff and referring physicians.
• Maintain up‑to‑date knowledge of insurance carriers requiring prior authorizations for imaging procedures.
• Coordinate imaging schedules with follow‑up/surgery appointments and physician contacts.
• Set up protocols with referring offices, communicating required data, reports, updates, and appointment confirmations.
• Obtain STAT add‑on approvals from technologists or radiologists.
• Review accounts and work with the precert/insurance pod to communicate insurance benefits and patient financial responsibility.
• Assist referring offices with proper ordering protocols for radiology exams.
• Maintain open and effective communication with referral offices, ensuring timely and consistent updates.
• Maintain current scheduling knowledge for CT, MRI, US, mammograms, nuclear medicine, fluoroscopy, and diagnostic exams.
• Seek guidance from supervisor/manager when uncertain of procedures and solicit feedback.
• Review core processes for improvement opportunities and facilitate enhancements throughout the scheduling system.
• Participate in continuous quality improvement initiatives.
• Assist referral offices in using EPIC/DaVinci for outpatient radiology exams.
• Organize and manage time effectively to optimize productivity.
• Use best judgment to resolve patient problems or refer issues to a supervisor/manager.
• Answer phone calls from outside referral offices requesting imaging information.
• Accept and implement change positively, maintaining composure in difficult situations.

Requirements

• High School diploma or GED (required).
• Minimum three years of experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre‑certification, or related experience in a medical environment (required).

Skills

• Excellent interpersonal and communication skills.
• Customer‑relation competency in a professional environment.
• Ability to organize and prioritize work in a stressful environment.
• Effective teamwork and self‑directed work style.
• Strong problem‑solving abilities.
• Basic medical terminology knowledge.
• Exemplary keyboarding skills and experience with patient registration systems.
• Familiarity with personal computers.
• Basic knowledge of hospital‑performed procedures.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID: 190489