Central Scheduler I

About the Role

Coordinate scheduling and registration of outpatient diagnostic testing. Support the general operation of the department, remaining flexible at all times. Customer service is an essential element of the position. Responsible for assisting physicians, patients, visitors, and hospital staff with their needs as they relate to the functions of the department.

Responsibilities

• Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices.
• Effectively interview patients and collect demographic information in a timely manner.
• Advise patients, per protocol, on outpatient testing preparation which involves detailed knowledge of procedures and tests.
• Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow.
• Use effective time management skills to ensure a positive experience for patients and physician offices.
• Interpret physician orders and schedule proper diagnostic testing in the appropriate software system.
• Demonstrate effective use of fax management system to access and manage physician's orders.
• Effectively coordinate multiple tests/procedures with the appropriate staff and resources.
• Demonstrate knowledge of ICD coding requirements.
• Demonstrate proper use of appropriate software for medical necessity checking, and be able to explain ABN/"Letter of Understanding" to customers.
• Have a basic understanding of various insurances and their requirements; stay abreast of changes.
• Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate.
• Understand and use the department computer system in an effective and proficient manner.
• Actively participate in service recovery and customer service activities to ensure a superior customer contact.
• Adhere to CRMC's confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients.
• Maintain effective interdepartmental communication.
• Meet departmental/unit metrics for productivity, which are set annually.
• Support departmental initiatives and goals, as defined annually.
• Attend required hospital-wide orientations, meetings, and in-services.
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.

Requirements

• High school diploma or equivalent required.
• One (1) or more years' experience as an Administrative Assistant, Medical Secretary, or Scheduler in an acute care setting is required.
• Strong working knowledge of medical terminology and ancillary testing.
• Strong computer skills in a Windows PC environment is required.
• Ability to operate/utilize fax machine, copy machines, scanner, and Windows-based computer functions.

Preferred Qualifications

• Associates degree or enrollment in a healthcare program, i.e., Health Information Technology, Medical Assistant, etc.
• Certification as Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic; will consider other certifications recognized by national associations.
• Obtain a HFMA, NAHAM, or AAHAM certification within the first year of employment.

Reporting Structure

Reports to: Manager, O/P Scheduling