Central Reservations - Reservations Agent REMOTE

About Our Client:The organization operates within the hospitality industry, focusing on delivering high-quality guest experiences through meticulous reservation management. It addresses the challenge of providing seamless and personalized booking services for accommodations and property activities, including spa, golf, and food and beverage options, ensuring detailed accuracy and comprehensive guest support. About the Opportunity:The CENTRAL RESERVATIONS - RESERVATIONS AGENT is responsible for managing a high volume of incoming reservation calls with professionalism and adherence to established quality standards. This role ensures accurate and complete booking of accommodations and associated activities, contributes to guest satisfaction by assisting with customized reservations, and supports operational processes through coordination and reporting. The position plays a critical part in maintaining service excellence and enhancing the overall guest experience. Responsibilities:Answer incoming reservations calls following AAA Five Diamond StandardsAssist guests in customizing reservations using systems like Opera, Open Table, and Resort SuiteBook and sell property activities including spa, golf, and food and beverage offeringsCoordinate reservations with external vendors and restaurantsProcess gift card transactions online and via phoneVerify quality and completeness of prior day reservationsMaintain knowledge of special and local events, resort features, policies, and promotionsAddress guest inquiries and resolve issues or escalate when necessaryEnsure confidentiality of guest informationGenerate agent productivity and compliance reportsParticipate in team tasks such as next day arrival processing and report management Requirements:Minimum one year experience in a customer service-oriented rolePrior experience managing high phone call volumesProficiency in English (reading, writing, speaking)Basic arithmetic skillsWarm, welcoming demeanor with excellent phone etiquetteStrong written and verbal communication skillsAbility to remain calm and courteous in challenging situationsOrganizational and prioritization abilitiesProficiency with MS Office (Word and Excel)Proficient typing skillsTeamwork capabilityAbility to work in a fast-paced environmentAttention to detailMultitasking ability Desirable:Ability to communicate in a second languageHospitality industry experience in a similar roleCustomer service trainingExperience with reservation systems, particularly Opera Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.