Central Reservations Assistant

About the role

The primary function of this position is to support the Central Reservations Manager. The schedule is between 20-29 hours per week during office hours (Monday-Friday 8:00 am - 5:00 pm), with flexibility to work a varied schedule when necessary.

Responsibilities

• Add, review, and verify data for deficiencies, errors, or expired information
• Aid with special projects requiring significant data entry
• Configure applications as needed
• Generate reports and collect data on an ad hoc basis
• Resolve support requests from students, faculty, and staff
• Communicate technical concepts effectively to gather user information
• Identify and troubleshoot common issues using analytical thinking

Qualifications

• Proven success with customer service support to multiple users with competing deadlines
• Proven success with basic organizational skills, time management, problem-solving, and written/verbal communication
• Ability to work 20-29 hours per week during office hours (Monday-Friday 8:00 am - 5:00 pm), with flexibility to work a varied schedule when necessary
• Operate common office equipment like computers, phones, scanners, and printers

Preferred Qualifications

• Understanding commonly used applications (Microsoft Suite, Google Suite, etc.)
• Analytical thinking to identify potential issues
• Excellent customer service by interacting professionally with team members, students, staff, and other customers
• Ability to work independently

Benefits

Utah State University offers a Dual Career Assistance Program to support partners seeking employment. The university is committed to providing access and reasonable accommodations for individuals with disabilities. For inquiries regarding Title IX and non-discrimination policies, contact the Office of Civil Rights and Title IX at matthew.pinner@usu.edu.