Central Processing Specialist I

Agency: Service Oklahoma (SOK)

About the role

The Central Processing Specialist will be responsible for various aspects of Service Oklahoma’s Central Processing Division including copying and printing, data entry, document processing, imaging, incoming and outgoing mail.

Responsibilities

• Notifies the Team Lead, Supervisor, Manager and/or Administrator of any potential problems, recommends alternate solutions, and assists with training employees.
• Provides input for improvement of procedures, policies, and inefficiencies.
• Operates various equipment associated with inbound and outbound mail, including high-speed scanners, postage machines, and folder/inserters.
• Ensures the Onelink job stream has created Titles by checking the print queue each day after processing and before starting the print.
• Generates and completes the motor vehicle title accounting report.
• Serves as the backup operator for forms monitoring and ordering.
• Provides monthly mailout totals to agency personnel as requested.
• Monitors inventory supplies and informs Supervisor as required to prevent interruption of service.
• Keys remittances and/or returns into various databases and software systems.
• Secures handling of all checks and documents while ensuring confidentiality of customer information.
• Balances imaged checks with documents accurately.
• Performs quality control checks on documents or images as required.
• Sorts and reviews customer and Licensed Operator reports/documents and remittances to ensure the presence of all required information for processing.
• Operates and provides daily maintenance of high-speed scanners.
• Verifies scanned images in Imaging Repositories and makes corrections when necessary.
• Receives, sorts, and opens mail received from post-office, couriers, and drop-offs.
• Distributes mail to other divisions.
• Prepares various mailings including mass-mailing, certified mailing, packages, and parcels.
• Mails all SOK letters and documents using mailing software with high-speed folder inserters.
• Other duties as assigned.
• May be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.

Requirements

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Ability to work with sensitive materials and maintain confidentiality and appropriate discretion.
• Works effectively in a team environment, participating and assisting their peers.
• Participates in the development and evaluation of program objectives and procedures.
• Flexible schedule, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• Ability to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.

Qualifications

The preferred minimum qualifications for this position are:

• An associate degree in any field, OR
• Two years of experience in a clerical office, mailroom, or a closely related field, OR
• Equivalent combination of education and experience.

Pay

This position has an annual rate of $36,400.00.

Benefits

• Generous benefits package, including a benefits allowance to offset the costs of medical, dental, vision, life, and disability insurance plans.
• Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• 11 paid holidays.
• 15 days of paid annual leave, which increases with every 5 years of service.
• 15 days of paid sick leave.
• Longevity payments based on years of service with the State of Oklahoma.

Schedule

Full-time, regular position. The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.