Central Practice Services Manager

About the role

Orthopedic Associates of Hartford, P.C. (OAH), established in 1970, is one of the area's largest and most respected orthopedic specialty groups. We are seeking a Central Practice Services Manager to join our management group, supporting high-quality patient care by overseeing central practice services and operational support departments to enhance the efficiency of clinical and revenue cycle operations.

Responsibilities

• Manage Central Services Staff, including oversight of weekend and evening Urgent Care administrative operations.
• Develop and lead a team of subject matter experts focused on Epic and other clinical/financial software and workflows.
• Coordinate with providers, management, and other stakeholders to review, improve, and implement workflows and operational policies to ensure efficient patient care and revenue cycle management.
• Provide direction on the implementation of strategic business and operational plans, projects, programs, and systems related to clinical and business applications.
• Coordinate with external resources (Epic, vendors, related providers) to ensure efficient operations.
• Develop and utilize benchmarking data, operational metrics, and dashboards to monitor workflow performance and address outliers.
• Collaborate with Human Resources to develop a team of operational workflow specialists for comprehensive training, including onboarding and continuing education curriculums.
• Provide leadership to direct reports, setting performance goals, monitoring progress, and conducting regular performance reviews.
• Assist in developing clinical quality assurance programs by ensuring workflows produce usable data.
• Provide project management and process improvement using Lean Six Sigma methodology and principles.
• Oversee daily management of operational excellence, clinical systems, and central practice services departments.
• Ensure adequate staffing by collaborating with Human Resources on recruitment, hiring, and orientation.
• Ensure compliance with all regulations, laws, policies, and procedures, including resolving deficiencies identified through audits.
• Collaborate with the Compliance department to resolve patient complaints and issues promptly.
• Participate in monthly manager meetings.
• Ensure internal client and external patient satisfaction with services.
• Perform other duties as assigned.

Requirements

• Clinical, Associate’s, or related advanced degree.
• Two to five years of experience managing staff.
• Minimum of five years of experience in a healthcare administration setting.
• Three years of experience working in an Epic Environment.
• Excellent oral and written communication skills.
• Proficient organizational and project management skills.
• Demonstrated experience working independently and as a proactive self-starter.

Benefits

• Medical and dental insurance, including a Wellness Program.
• Company-paid Life, AD&D, and Short-term Disability insurance.
• A generous annual PTO allotment and paid holidays.
• 401(k) and Profit-Sharing plan.
• Employee Assistance Program (EAP).