Central Market (Plano) Curbside Shopper - Part time
H-E-B · Plano, TX · 1 mo ago
On-siteMarketingPart-time
We need to output only HTML fragment, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must include only sections that have real specific content. The posting includes: Responsibilities (lots), Qualifications & Key Requirements (Age Requirement, Knowledge/Skills/Abilities, Work Experience, Education, Licenses/Certifications, Physical Demands & Working Conditions). There's no explicit "About the role" separate from responsibilities? There's a "Job Summary: As a Customer Service Representative..." That could be considered About the role. Also there is no Benefits, Pay, Schedule content (except schedule mentioned under Knowledge/Skills/Abilities: Ability to work a flexible schedule - Required, also under Physical Demands: Work a flexible schedule, based on business needs (required). That's schedule info but not explicit schedule details like hours. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does mention flexible schedule requirement, but not schedule details like shift times. Should we include a Schedule section? It says "Ability to work a flexible schedule - Required" and "Work a flexible schedule, based on business needs (required)". That's schedule-related content. The rule: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. "Flexible schedule" is specific enough? It's not placeholder like "not specified". It states requirement. So we could include a Schedule section with that content. However, we also have a Skills section: we have Knowledge/Skills/Abilities includes many items: Excellent customer service skills, Basic communication skills, Ability to prioritize and handle cross-functional tasks, Ability to work a flexible schedule, Ability to use material-handling equipment and maintain license. Those could go under Skills. Also Requirements could include Age Requirement, Education, Licenses/Certifications. Qualifications could be overlapping. We need to decide sections to avoid duplication. The instruction: Prefer a few substantive sections over many thin ones. So we could combine.
Potential sections:
- About the role (Job Summary)
- Responsibilities (the long list)
- Requirements (Age Requirement, Education, Licenses/Certifications)
- Skills (Knowledge/Skills/Abilities)
- Physical Demands & Working Conditions (maybe as its own section? Could be under Requirements or separate. The instruction lists possible headings but we can add others? It says use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must include only sections that have real specific content. The posting includes: Responsibilities (lots), Qualifications & Key Requirements (Age Requirement, Knowledge/Skills/Abilities, Work Experience, Education, Licenses/Certifications, Physical Demands & Working Conditions). There's no explicit "About the role" separate from responsibilities? There's a "Job Summary: As a Customer Service Representative..." That could be considered About the role. Also there is no Benefits, Pay, Schedule content (except schedule mentioned under Knowledge/Skills/Abilities: Ability to work a flexible schedule - Required, also under Physical Demands: Work a flexible schedule, based on business needs (required). That's schedule info but not explicit schedule details like hours. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does mention flexible schedule requirement, but not schedule details like shift times. Should we include a Schedule section? It says "Ability to work a flexible schedule - Required" and "Work a flexible schedule, based on business needs (required)". That's schedule-related content. The rule: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. "Flexible schedule" is specific enough? It's not placeholder like "not specified". It states requirement. So we could include a Schedule section with that content. However, we also have a Skills section: we have Knowledge/Skills/Abilities includes many items: Excellent customer service skills, Basic communication skills, Ability to prioritize and handle cross-functional tasks, Ability to work a flexible schedule, Ability to use material-handling equipment and maintain license. Those could go under Skills. Also Requirements could include Age Requirement, Education, Licenses/Certifications. Qualifications could be overlapping. We need to decide sections to avoid duplication. The instruction: Prefer a few substantive sections over many thin ones. So we could combine.
Potential sections:
- About the role (Job Summary)
- Responsibilities (the long list)
- Requirements (Age Requirement, Education, Licenses/Certifications)
- Skills (Knowledge/Skills/Abilities)
- Physical Demands & Working Conditions (maybe as its own section? Could be under Requirements or separate. The instruction lists possible headings but we can add others? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive. We could add Physical Demands as a heading if content exists. But better to keep to given list. Physical Demands could go under Requirements or Skills? It's more about working conditions. Could be under Requirements. But we have many items.
We need to preserve all substantive information. Let's extract:
Job Summary: As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.
Responsibilities (Key Responsibilities & Essential Functions):
- Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
- Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
- Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed
- Minimizes shrink through careful handling of product
- Achieves productivity standards
- Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
- Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers
Sanitation / Stocking / Food Safety:
- Gathers baskets and picks up trash inside and outside eStore as needed
- Maintains and stocks bag areas
- Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
- Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
- Maintains standards for safety and sanitation
Then note: The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list... (boilerplate) - we should remove boilerplate lines like "This is not an exhaustive list..." and "Duties and responsibilities may be modified..." and "Employees may be required to perform other job-related tasks..." as they are boilerplate. Remove.
Age Requirement: 18+
Qualifications & Key Requirements:
- Knowledge/Skills/Abilities:
* Excellent customer service skills - Required
* Basic communication skills - Required
* Ability to prioritize and handle cross-functional tasks - Required
* Ability to work a flexible schedule - Required
* Ability to use material-handling equipment and maintain license - Required
- Work Experience: (none listed? Actually "Work Experience:" heading but no specifics)
- Education: HS Diploma or GED (or equivalent) - Required
- Licenses/Certifications: (none listed)
- Physical Demands & Working Conditions:
* Perform in a fast-paced work environment which requires detailed work and precision
* Work with Customers and stay attentive to their needs
* Work a flexible schedule, based on business needs (required)
* Perform the following essential requirements for an eStore Customer Service Rep - In-store Shopper (required)
- Constantly reach at waist, grasp
- Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
- Occasionally be exposed to cold conditions, wet conditions, and loud noises
- Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
- Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
- While there may be exceptions, the measurements noted are generally defined as-
Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
- It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
- The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Last revised: 12/1/2016 (metadata, can drop)
We need to drop boilerplate like "Last revised:" maybe drop as minor metadata.
We need to avoid repeating job title as heading. Not needed.
We need to output only HTML fragment.
Let's decide sections:
- About the role (Job Summary)
- Responsibilities (combined responsibilities and sanitation)
- Requirements (Age Requirement, Education, Licenses/Certifications)
- Skills (Knowledge/Skills/Abilities)
- Schedule (flexible schedule mentions) maybe combine with Skills? But we have schedule content in both Skills and Physical Demands. Could create Schedule section with "Ability to work a flexible schedule - Required" and "Work a flexible schedule, based on business needs (required)". That's specific.
- Physical Demands & Working Conditions could be its own section but not in given list. Could put under Requirements? But we already have Requirements for age/education/license. Physical Demands is separate. Could add a section "Working Conditions" but not in list. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those examples. Safer to stick to those. We could put Physical Demands under Requirements or Skills? It's more about working conditions, but we can include under Requirements as "Physical Requirements". However we already have Requirements for age/education/license; we could rename Requirements to "Requirements & Qualifications". But we need to keep headings as per examples? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we can use those headings; not that we cannot use others, but we should follow the pattern. I think we can add a section "Physical Demands" if needed, but better to incorporate into Requirements or Skills.
Let's see if we can avoid too many sections: maybe 4 sections: About the role, Responsibilities, Requirements (including age, education, license, physical demands), Skills (including knowledge/schedule). But schedule is also a skill. Could put schedule under Skills.
Thus:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those examples. Safer to stick to those. We could put Physical Demands under Requirements or Skills? It's more about working conditions, but we can include under Requirements as "Physical Requirements". However we already have Requirements for age/education/license; we could rename Requirements to "Requirements & Qualifications". But we need to keep headings as per examples? The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we can use those headings; not that we cannot use others, but we should follow the pattern. I think we can add a section "Physical Demands" if needed, but better to incorporate into Requirements or Skills.
Let's see if we can avoid too many sections: maybe 4 sections: About the role, Responsibilities, Requirements (including age, education, license, physical demands), Skills (including knowledge/schedule). But schedule is also a skill. Could put schedule under Skills.
Thus:
About the role
About the role
As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.
Responsibilities
- Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
- Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
- Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed
- Minimizes shrink through careful handling of product
- Achieves productivity standards
- Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
- Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers
- Gathers baskets and picks up trash inside and outside eStore as needed
- Maintains and stocks bag areas
- Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
- Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
- Maintains standards for safety and sanitation
Requirements
- Age requirement: 18+
- Education: HS Diploma or GED (or equivalent) - Required
- Licenses/Certifications: (none specified) maybe we should not include if none. Better to omit if no content. So we can drop Licenses/Certifications if none.
- Physical demands: Perform in a fast-paced work environment requiring detailed work and precision; work with customers and stay attentive to their needs; constantly reach at waist, grasp; frequently stand, walk, reach at shoulders, reach at knees, push/pull with arms; occasionally exposed to cold, wet, loud noises; occasionally reach overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements; demonstrate ability to lift 55 lbs and manage in excess of 55 lbs; constants/frequent/occasional definitions as given.