Central Market (Midway) Curbside Shopper - Part time

About the Role

As a Customer Service Representative, you will select eCommerce online orders and package them following Standard Operating Procedures (SOPs). You will maintain clean and debris-free Perishable and Non-Perishable eCommerce merchandise areas.

Responsibilities

• Package, transport, and load groceries and merchandise from the store to the customer's vehicle.
• Assist in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and return products to their proper location.
• Provide excellent customer service by answering product-related questions, locating products, and assisting customers as needed.
• Minimize shrink through careful handling of product.
• Achieve productivity standards.
• Comply with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation.
• Use a digital tool to select items necessary to complete orders, pack and stage customer orders, and retrieve orders for customers.
• Gather baskets and pick up trash inside and outside the eStore as needed.
• Maintain and stock bag areas.
• Organize, clean, and prepare prep areas, wareroom, and sales floor for incoming trucks.
• Load, unload, and move heavy, bulky products to support eCommerce order selection.
• Maintain standards for safety and sanitation.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years or older.
• High School Diploma or GED (or equivalent).
• Excellent customer service skills.
• Basic communication skills.
• Ability to prioritize and handle cross-functional tasks.
• Ability to work a flexible schedule.
• Ability to use material-handling equipment and maintain license.

Physical Demands & Working Conditions

• Perform in a fast-paced work environment requiring detailed work and precision.
• Work with customers and stay attentive to their needs.
• Work a flexible schedule based on business needs.
• Constantly reach at waist and grasp.
• Frequently stand, walk, reach at shoulders, reach at knees, push/pull with arms.
• Occasionally be exposed to cold conditions, wet conditions, and loud noises.
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements.
• Demonstrate the ability to lift 55 lbs and manage in excess of 55 lbs (with assistance or breaking down items as needed).

Frequency definitions: Constantly (5.5+ hours per 8-hour day), Frequently (2.5 - 5.5 hours per 8-hour day), Occasionally (0 - 2.5 hours per 8-hour day). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.