Central Market (Houston) Curbside Shopper - Part time

About the Role

As a Customer Service Representative, you will select eCommerce online orders and package them following Standard Operating Procedures (SOPs). You will ensure all perishable and non-perishable eCommerce merchandise areas remain clean and free of debris.

Responsibilities

• Package, transport, and load groceries and merchandise from the store to the customer’s vehicle.
• Assist in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and return products to their proper location.
• Provide excellent customer service by answering product-related questions, locating products, and assisting customers as needed.
• Minimize shrink through careful handling of product.
• Achieve productivity standards.
• Comply with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation.
• Use a digital tool to select items, pack and stage customer orders, and retrieve orders for customers.
• Gather baskets and pick up trash inside and outside the eStore as needed.
• Maintain and stock bag areas.
• Organize, clean, and prepare prep areas, wareroom, and sales floor for incoming trucks.
• Load, unload, and move heavy, bulky products to support eCommerce order selection.
• Maintain standards for safety and sanitation.

Duties may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor.

Requirements

• 18 years or older.
• High school diploma or GED (or equivalent).
• Excellent customer service skills.
• Basic communication skills.
• Ability to prioritize and handle cross-functional tasks.
• Ability to work a flexible schedule.
• Ability to use material-handling equipment and maintain licensure.

Physical Demands & Working Conditions

• Perform in a fast-paced work environment requiring detailed work and precision.
• Work with customers and stay attentive to their needs.
• Work a flexible schedule based on business needs.
• Constantly reach at waist level and grasp items.
• Frequently stand, walk, reach at shoulders and knees, and push/pull with arms.
• Occasionally be exposed to cold, wet, or loud conditions.
• Occasionally reach overhead or at floor level, bend, stoop, squat, crouch, kneel, crawl, climb stairs/ladders, pivot, twist, pinch, and perform fine motor movements.
• Demonstrate the ability to lift 55 lbs and manage loads in excess of 55 lbs (with assistance or by breaking down items).

Frequency definitions: Constantly (5.5+ hours per 8-hour day), Frequently (2.5–5.5 hours per 8-hour day), Occasionally (0–2.5 hours per 8-hour day).