Central Market Curbside Manager- Dallas

Job Summary

Central Market is a specialty grocery that started in Austin, TX in 1994, and has grown to 9 locations in Texas. What makes Central Market one of the freshest markets in the country? Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our nine stores is a market in the truest sense – a place to exchange goods, services, and ideas for those really into food.

Become one of the first Department Managers in our Store eCommerce business! As an eStore Manager, you'll be responsible for the total operation of a Central Market eCommerce Curbside / Home Delivery department, including Customer and Partner relations, merchandising, and financial performance. You'll manage overall direction, coordination, and evaluation of the department. Once you're eligible, you’ll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. “Partner‑owned” means our most important resources—People—drive the innovation, growth, and success that make H‑E‑B the Greatest Omnichannel Retailing Company.

Do you have a HEART FOR PEOPLE… commitment to work hard to make sure your Customers and Partners feel appreciated and respected? HEAD FOR BUSINESS… the know‑how to combine first‑class customer service and merchandising / selling? PASSION FOR RESULTS… ability to meet sales goals in a fast‑paced environment while handling multiple, concurrent tasks?

Key Responsibilities & Essential Functions

Management

• Spends the majority of time using independent judgment in making employment‑related and business decisions, or effectively recommending such decisions, including but not limited to product and department strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise resolving Partner‑related matters.
• Supervises, coaches, develops, and trains the eCommerce team; builds relationships by fostering teamwork.
• Drives overall department productivity; manages individual Partner productivity; manages hours with effective scheduling based on demand, ensures appropriate staffing levels, and adjusts as needed to meet UPPH budgets.
• Tracks and anticipates orders and Partner issues; researches and analyzes existing or potential process breakdowns; works with appropriate Partners to identify and solve problems.
• Communicates continuously with Store staff/management regarding daily shift events and concerns; provides feedback and potential solutions regarding current processes, technology, and opportunities to Regional or Corporate Leadership; shares best practices with other eStores.
• Ensures eCommerce‑related Standard Operating Procedures (SOPs) are executed (e.g., maximizing productivity, accurate order selection, on‑time home deliveries, on‑time curbside deliveries, store audits, safety inspections, etc.).
• Reviews and approves all daily/weekly/monthly paperwork for eCommerce transactions relevant to Curbside (credit‑card reconciliation, overrides/refunds, EBT, etc.) and maintains all retail control paperwork for eCommerce.
• Assures eCommerce pricing integrity; follows Shelf Edge SOPs and works with Corporate Business managers.
• Accountable for all DSD products; manages all warehouse merchandise received related to eCommerce.
• Monitors and manages potential shrink.

Sales

• Responsible for communicating and executing Company initiatives at the Store level.
• Accurately forecasts holidays and competitive activity to maximize sales.
• Maintains the facility in a creative and customer‑friendly manner to maximize sales and gross‑profit potential.
• Reviews and analyzes financial Store reports to formulate strategies to grow the business.
• Develops sales‑growth plans that include improving customer experience and community outreach (grassroots marketing).
• Works closely with eCommerce Business managers to maintain a complete and accurate in‑store assortment and a competitive awareness of the business; conveys a competitive price image on our products.

Food Safety / Sanitation

• Ensures all federal, state, and H‑E‑B regulations and standards for product freshness, food safety, and sanitation are met.
• Ensures facility and equipment are properly maintained and in good repair to ensure product integrity and Partner safety.
• Ensures the highest level of quality and presentation in products and services