Central Intake Coordinator

About the role

The Central Intake Coordinator plays a crucial role in ensuring patients receive the right care from Ohio Living, verifying insurance eligibility, coordinating benefits, and maintaining accurate patient records.

Responsibilities

• Reviews all available insurances and selects the appropriate primary payor to bill.
• Verifies patient eligibility and benefits and confirms insurance is active in Ohio Living network.
• Identifies accurate patient liability to include on patient admission agreement for patient’s informed consent on cost of care.
• Enters all benefit and eligibility data to initiate opening new patient files in the EMR, and reverifies current patient’s payors every 1st of each month while receiving services.
• Labels and attaches all clinical documents into EMR for use by clinicians, office staff, authorizations, billing, etc.
• Utilizes EMR systems, payor portals, and other computer programs to determine benefit eligibility.
• Sets up and maintains accurate patient listing for all home health and hospice services in accordance with company standards and federal, state, and local standards, guidelines, and regulations.
• Ensures timely completion of intake process to satisfy requests of patients and referral sources, which may entail working after normal hours, on weekends, and on holidays as required.

Qualifications

• High school diploma or equivalent required.
• One year experience in an insurance or payor role within home health or hospice agency preferred.
• Experience with utilizing payor portals preferred.
• Experience with HomeCare HomeBase (HCHB) or another EMR Database required.
• Experience with accurate data entry required.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Requirements

• Must be able to read, write, speak, and understand the English language proficiently.
• Must be able to sit, stand, walk, lift up to 25 pounds, and work weekends, evenings, and holidays as required.