Central Business Manager

About the role

The Central Business Manager will serve as a key leader in the management of KETTLER’s Central Business Office Team, overseeing centralized community responsibilities to enhance productivity and operational efficiency throughout an assigned portfolio of communities. This role reports to the Director, Central Business Office and provides matrixed strategic leadership to Operations Vice Presidents, Regional Property Managers, Community Managers, Property Accounting team, and Asset Management.

This person must have the ability to provide multi-site leadership and project management, demonstrate excellent customer service, and coordinate all aspects of Central Business Office responsibilities to deliver on Key Performance Indicators and corresponding operational and financial objectives.

Responsibilities

• Partner with Director and key stakeholders in the implementation of the Central Business Office (CBO).
• Work in a remote environment, efficiently and consistently delivering on centralized community responsibilities, including:
  • Yardi input, timely rent collection batch postings, delinquencies, banking activities with daily deposits.
  • Preparation of collection documents, personally contacting residents to collect overdue rent and late charges.
  • Completing legal filings and corresponding trackers, making court appearances when necessary, and escalating delinquent accounts to collections as needed.
• Conduct weekly, monthly, and quarterly financial reviews to assess delinquency and collections success throughout the assigned portfolio of communities.
• Participate in client calls as requested to report progress in areas under Central Business Office responsibility.
• Assist in meeting revenue goals by contributing to budgeted occupancy goals, ancillary income, market incentives, resident retention, and monitoring property’s financial performance as it compares to the annual operating budget.
• Complete resident statements of deposit accounting, manage refunds, and conduct corresponding follow-up to collect balances due.
• Responsible for all administrative functions; accuracy and timely preparation of end-of-month reporting documentation including A/R, A/P, and contributing to monthly variance reports.
• Complete other lease management responsibilities, including lease alterations, renewals, and affordable re-certifications.

Requirements

• Must hold a bachelor’s degree or equivalent Property Management leadership training/experience.
• Minimum of 3 years of progressive property management experience within a professional management organization(s), with demonstrated accounting responsibilities for a diverse multi-site portfolio.
• Strong knowledge of multifamily residential property management and tenant/landlord practices, laws, rules, and regulations.
• Ability to analyze, evaluate, and act on issues and/or problems, reaching sound conclusions and taking appropriate action.
• Proven process and operating results in financial management (including budgeting and NOI) and customer satisfaction.
• Demonstrated leadership skills with the ability to travel approximately 20%.

Skills

• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with spreadsheets and word processing, including Microsoft Suite.
• Familiarity with software programs and platforms in the multi-family sector; experience with Yardi is strongly preferred.
• Spanish bilingual skills are considered a plus.
• Experience working in affordable housing is preferred but not required.
• Sound knowledge of the DC Metro property management market is preferred.

Pay

$62,000–$68,000/year

Benefits

• Paid Time Off
• Health, Dental, and Vision insurance
• Life Insurance
• Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match