Central Billing Specialist - II

About the Role

The Central Bill Specialist manages accounts receivable for HQ-managed Central Bill business customers, ensuring timely collections through payment posting and follow-up on past-due accounts. This role handles full-cycle accounts receivable processing, including reconciliations, complex customer portfolio management, and delivering world-class customer service. The Specialist also provides administrative support to resolve billing discrepancies for Tire Centers, Fleet Representatives, and other departments.

Responsibilities

• Accounts Receivable/Payment Processing:
  • Process high-volume customer payments via Check, Credit Card, ACH, and EFT daily in NetSuite.
  • Upload large payment entries or multiple journal entries via CSV in NetSuite.
  • Reconcile accounts with high-dollar and high-volume transactions to ensure accuracy.
  • Process Fleet payments and create cash discount refund checks.
• Accounts Receivable Aging/Collection:
  • Monitor AR aging to ensure timely and accurate customer payments.
  • Conduct collection reviews via phone and email for outstanding invoices.
  • Proactively resolve collection issues with customers and Fleet Representatives.
  • Investigate billing discrepancies, invoice rejections, and follow up on corrections.
  • Pull invoice copies and instruct stores on corrections and rebills.
  • Enter invoices into customer Fleet account websites and monitor for payment.
• Administrative Support:
  • Manage complex customer accounts (e.g., large Fleet customers like WEX, ARI, and Element) with detailed billing instructions.
  • Monitor fleet authorization sites (e.g., Auto Integrate, Partner Connect) to ensure proper invoice entry and closure.
  • Support Tire Center employees with invoicing, billing errors, POs, and Service Authorizations.
  • Research and clear finance charges, over/under payments, and short-paid invoices.
  • Process customer refunds and correct email delivery failures for invoices/statements.
  • Create Road Service Statements for outside vendors (e.g., Kal Tire, Pete’s Road Service).
  • Prepare check and remittance information files for Data Net.
• Customer Account Setup/Maintenance:
  • Manage new customer onboarding and setup.
  • Ensure accuracy of customer account information, AP contacts, billing locations, special instructions, and price lists.
  • Update or change account information and close accounts as instructed.
• Department Training/Support:
  • Assist the Department Lead in training Specialists on NetSuite, Vantiv, Customer First, and AS400 (iSeries).
  • Provide direction and support to Central Billing Specialists with large Fleet accounts.
  • Assist the Department Supervisor, Credit Manager, and Fleet Manager as needed.

Requirements

• Educational/Experience Requirements:
  • High school diploma or GED required.
• Technical Skills/Knowledge:
  • Moderate knowledge of Excel and Google Sheets.
  • High-accuracy data entry skills and attention to detail.
  • Good understanding of Tire Centers’ operational systems and advanced NetSuite skills.
• General Knowledge and Abilities:
  • Strong analytical and problem-solving skills.
  • Extreme attention to detail and strong written/verbal communication skills.
  • Ability to work independently with minimal guidance.
  • Ability to work effectively both independently and as part of a team.
  • Foster strong professional relationships with customers, peers, and Tire Center personnel.
• Physical Requirements:
  • Primarily desk-based; regularly required to sit, occasionally stand and walk.
  • Frequent and repetitive use of hands/fingers for computer, mouse, keyboard, and office equipment.
  • Ability to lift up to 20 pounds.
  • Close visual acuity and ability to adjust focus.
  • Ability to communicate verbally and exchange information over the phone and in person.

Work Environment

Office-based, non-manual work with no substantial exposure to adverse environmental conditions. This is a hybrid role requiring in-office presence 3 days per week and remote work 2 days per week at the manager’s discretion.

Pay

The target range for this position is $20.40 - $25.50 per hour, depending on experience.

Benefits

• Quarterly bonus
• Medical, dental, vision, and life insurance
• Company-funded retirement plan
• Paid time off
• Short- and long-term disability
• Employee discount
• Tuition assistance

Benefits are subject to change and governed by plan documents and company policy. Higher minimum wage applies in applicable locations.