Central Atlantic Office Personal Lines Territory Manager

About the role

The Personal Lines Territory Manager will serve as a key liaison between Penn National Insurance, its agents, and internal underwriting and corporate teams. This role focuses on strengthening and growing partnerships with independent insurance agents in Maryland, Delaware, and New Jersey.

Responsibilities

• Develop the agency force to pre-qualify, rate, and bind profitable personal lines business.
• Utilize authority to assist agency partners in helping them write profitable business.
• Develop professional working relationships with agents, regional underwriting and claim teams and corporate departments.
• Conduct thorough evaluation of all prospective agents and submit written recommendation to Regional Vice President.
• Keeps two-way communication between agent and company continuously open and viable.
• Makes consistent underwriting decisions, adheres to company acceptability and pricing philosophies, and promotes ease of doing business initiatives with Penn National Insurance.
• Develops and implements effective agency profitability plans when warranted.
• Facilitate agency reviews with other team members to review agent’s performance as compared to established goals and implement corrective actions as needed.
• Develop and implement agency action plans to achieve profitability.
• Provide training to agency plant on programs, products, services, and systems.
• Analyze territory profitability, premium growth, and agency representation, and implement corrective actions where appropriate.

Qualifications

• Four year college degree preferred.
• Continuing education in specialized insurance courses such as IIA, AU, CPCU, and CIC, as well as other educational experiences that enhance product knowledge and technical business relations.
• Maintenance of an active agent’s P&C license in domiciled state preferred.
• Minimum of three years property/casualty personal lines underwriting and/or marketing experience with a Property and Casualty carrier preferred.
• Agency or broker experience with heavy concentration in underwriting exposure/risk and marketing may substitute for carrier experience.
• Must have technical underwriting knowledge of the personal lines of business written by Penn National Insurance.
• Effective oral and written communication skills, with the ability to communicate information of a highly technical nature.
• Proven sales, negotiations, and solution-selling skills.
• Working knowledge and skill in agency and Company automation systems, to include fundamental knowledge on the use of personal computers, with emphasis on Microsoft Office Suite.
• Exceptional customer service skills.
• Good financial analysis skills.
• Strong personal lines underwriting analysis skills.

Special Relationships

• Direct contact with all levels of branch underwriting and supporting claims service office personnel.
• Direct contact with all levels of Home Office Underwriting Operations personnel.
• Direct contact with agents and insureds.

Compensation

The compensation for this position has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. The estimated hiring range is $90,872.67 - $124,949.91. Additionally, you may be eligible to participate in our annual incentive program, depending on your eligibility under the plan.

About Us

At Penn National Insurance, we’re on a mission to help people feel secure and make life better when bad things happen. For over 106 years, we’ve been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do. We’re not just a company—we’re a community united by our core mission to “Make Life Better.” Here, you’ll find a place where your professional growth, success and personal well-being are our top priorities. Your Career Journey: Empowering Your Growth Your career should be more than just a job—it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive total rewards package. We’re committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include:

• Benefits and Compensation: Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
• Flexibility: We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.
• Recognition: We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.

Our Commitment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email.