Center Therapy Director

Recruiting Bonus: $10,000. Housing stipend available. Bonus potential with monthly and quarterly bonus incentives.

About the role

As the Center Therapy Director at Concentra, you will be a vital member of our patient care team, playing a crucial role in providing exceptional care to patients. Your responsibilities include supervisory duties and providing rehabilitative services for disabled, injured, and diseased patients within the center. You will align with Concentra Medical Centers’ Injury Process Management, their rehabilitation philosophy in occupational medicine, and relevant policies, practices, and regulations.

Responsibilities

• Spend 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
• Manage key clinical center metrics related to quality outcomes and hold therapists accountable.
• Demonstrate all components of the Physical Therapy Guidebook and the Perfect PT visit.
• Manage clinical outcomes and address outlier cases with staff therapists.
• Ensure clinical workflows to optimize patient capture, processing of referrals, and scheduling.
• Execute therapy plans for each patient with a focus on early intervention and same-day evaluation.
• Create a professional and collaborative working environment that promotes teamwork, quality, exceptional outcomes, and patient safety.
• Work with DTO to identify clinical improvement opportunities.
• Foster relationships with employers, referral sources, and payer groups through routine communications and engagement opportunities.
• Master use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders.
• Ensure compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
• Drive patient and client experience and satisfaction metrics.
• Actively participate in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensure the ongoing development and growth of the center’s business.
• Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours.
• Work with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
• Promote, cultivate, and exemplify Concentra's Orange Book values for all center colleagues.
• Develop colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center.
• Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement, and reward and recognition.
• Lead and promote collaboration within CLT and across disciplines to achieve clinical and business outcomes.
• Be accountable for understanding and providing input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes to achieve the annual business plan.
• Promote center initiatives and workflows consistent with those in other centers.
• Possess financial awareness and provide input to center budget and key business metrics.

Requirements

• Bachelor of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university.
• Must meet licensure requirements of jurisdiction.
• Customarily at least two years of demonstrated clinical experience.
• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and the ability to deal with people tactfully and professionally.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Demonstrated outstanding clinical knowledge of physical/occupational therapy services.
• Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine.
• Demonstrated interest in the leadership of therapy staff.
• Demonstrated leadership qualities and administrative abilities.
• Excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees.

Benefits

• Generous paid time off (PTO).
• Paid holidays.
• Paid sick/EID days.
• Set schedule.
• Flexible per diem opportunities.
• Medical and prescription plans.
• Basic and enhanced dental and vision plans.
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance).
• LifeWorks employee assistance program.
• Company-funded HSA.
• Short-term disability.
• Pre-tax spending accounts (health care and dependent care FSA).
• Training provided in Concentra's world-class occupational medicine process management model.
• Medical experts panel (MEP).
• Concentra CME courses.
• New hire learning program.
• Occupational Health University.
• Leadership development program.
• Manual therapy certification.
• Yearly CME stipend and CME time.
• Tuition reimbursement.
• Professional on-demand learning modules.
• Malpractice insurance.
• Unmatched opportunities for advancement locally and nationally.
• Traditional and Roth 401(k) with employer match.
• Colleague referral bonus program.
• Colleague discount program.
• Life insurance/disability.
• Relocation assistance (when applicable).
• Incentive/RVU bonus.
• Commuter benefits.
• Identity theft services.
• Company-paid long-term disability.

Pay

This position is eligible to earn a base compensation rate in the state range of $95,000 to $105,000 annual salary, depending on job-related factors such as level of experience, geographic location where the work is performed, and/or seniority.