Center Support Specialist

About the Role

As the first face for clients visiting our clinical offices, the Center Support Specialist provides administrative support to the regional administration team and providers. This role is subject to change as we reorganize internal functions and requires flexibility and comfort with change. Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families.

Responsibilities

Reception

• Greet clients and ensure appropriate forms are complete, insurance cards uploaded, and a client photo is on file.
• Make reminder calls one week prior to and the day before scheduled appointments.
• Review accounts for missing documents and obtain any required information.
• Reschedule cancellations and no-call/no-shows for assessments.
• Monitor and manage inventory of office supplies, kitchen supplies, cleaning supplies, and clinical requests on a weekly basis.
• Fill out the order request form weekly and communicate urgent needs to the office manager.
• Maintain a tidy lobby and all other areas of the ABA Therapy Center.
• Mail paper packets to clients.
• Answer calls and emails from clients and staff.
• Receive and log office supplies as they arrive.
• Assist providers with questions or office needs.
• Ensure daily mail distribution.

Scheduling

• Modify and adjust Behavior Technicians (BTs) schedules when clients cancel.
• Communicate schedule changes to supervising Behavior Analysts.
• Track and administer the cancellation policy.
• Coordinate with BTs when they need to cancel due to illness and ensure clients are rescheduled.
• Ensure BTs submit PTO in the payroll system.
• Run weekly reports to monitor call-outs by Behavior Technicians.
• Run daily unconverted appointments audit reports.
• Adhere to federal HIPAA regulations and company policies & procedures.

Requirements

• High school diploma or GED.
• 1 or more years of medical office or administrative office experience.
• Professional and excellent communication skills.
• High attention to detail.
• Computer literacy, including Microsoft Office.

Benefits

• Full benefits package.
• Casual work environment.
• Opportunities for advancement.

Pay

$18-$19 per hour, based on qualifications.

Schedule

Typical hours: Monday through Friday, 8:00 AM to 5:00 PM.

About Us

At ABS Kids, we find our purpose in the wow moments that come from our work with children with autism and their families. Our shared experiences are the milestones that influence our mission. We are empowered by the breadth of our differences and strive to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.