Center Support Coordinator- Bronzeville

About the role

At The Place for Children with Autism, we're more than a therapy center—we're a team committed to helping children with autism thrive. As a Center Support Coordinator, you'll play a key dual role combining administrative coordination with hands-on clinical support to help ensure the success of our After School Program. This position oversees day-to-day program operations including scheduling, billing coordination, payroll support, and family/staff communication, while also providing direct on-site support to clinical teams. You'll act as an extension of the supervising clinician, supporting Registered Behavior Technicians (RBTs) through onboarding, training, and in-the-moment coaching to ensure high-quality, consistent care. This is an ideal role for someone who thrives in a fast-paced, child-centered environment, enjoys both operational structure and clinical engagement, and is energized by supporting both people and processes. This full-time position reports to the After School Program Director.

Responsibilities

• Oversee daily administrative operations for the After School Program, including staff/client scheduling, coordination of program supplies, and maintenance of accurate physical and electronic records
• Process and support billing audits, attendance tracking, timekeeping, and payroll-related administration
• Ensure compliance with established procedures, documentation standards, and safety protocols
• Maintain organized, well-resourced therapy environments that support effective service delivery
• Serve as a central point of contact for families, staff, and leadership regarding scheduling, updates, and program needs
• Communicate clearly and professionally to support a positive and responsive family experience
• Represent The Place for Children with Autism with professionalism, warmth, and enthusiasm in all interactions
• Provide on-site support to Registered Behavior Technicians (RBTs) during therapy sessions
• Assist with onboarding, training, and ongoing coaching of new and developing staff
• Deliver real-time feedback and modeling to support treatment fidelity and client engagement
• Support implementation of treatment plans under the direction of supervising clinicians
• Participate in team meetings, supervision, and required trainings
• Help maintain a safe, structured, and therapeutic environment for all clients and staff
• Model core Applied Behavior Analysis (ABA) principles with professionalism and consistency
• Promote a positive, team-oriented culture focused on learning, growth, and child success

Requirements

• High School Diploma or GED required
• Active RBT certification required
• At least 18 years of age
• Experience working with children or enrollment in a child-related education program strongly preferred
• Strong communication skills (verbal, written, and active listening)
• Basic computer proficiency, including Microsoft Word, Excel, Outlook, and data entry systems
• Ability to work effectively in a fast-paced, evolving environment and meet deadlines
• Strong problem-solving skills and sound decision-making abilities
• Reliable transportation, valid driver's license, and proof of insurance; ability to travel between clinic sites as needed
• Energetic, team-oriented mindset with a strong commitment to punctuality, learning, and feedback
• Ability to actively engage with children in a therapeutic environment, including sitting on the floor, standing, squatting, bending, and moving throughout the day
• Ability to safely manage and respond to client behaviors when needed, including quick movement (e.g., walking/running short distances)
• Ability to lift up to approximately 30 lbs in emergency or care-related situations
• Sustained physical activity throughout the workday required

Pay

Hourly Rate: $25

Benefits

• 9 company holidays, 2 floating holidays, and the ability to accrue vacation, paid leave, sick leave, and wellness time
• Comprehensive Medical, Dental, and Vision coverage
• Disability and Life Insurance
• Up to six weeks paid Parental Leave
• 401k with company match up to 3%
• Employee Assistance Program
• Commuter Spending Account & Dependent Care FSA
• Monthly wellness reimbursement up to $25
• Up to 3 RBT exam and annual renewal fees are covered
• Pet Insurance

A Commitment to Your Growth

• Transparent paths for advancement
• Development programs, feedback loops, and growth checkpoints are built into every employee's journey
• Partnerships with multiple universities (including the Chicago School of Psychology, National Louis University, Capella University, and more), giving you access to courses that lead to certificates, or obtaining a bachelors, masters, or doctorate degree in Behavioral Therapy
• Leaders who are accessible, supportive, and invested in your success
• An inclusive and collaborative company that values DEIB and ensuring that all voices are heard
• Opportunities to get involved beyond your role – Joining employee-led initiatives and committees that help shape our culture, plan events, and connect across our centers
• A workplace that prioritizes mental wellness, positivity, and balance while maintaining high standards of care and professionalism
• Recognition programs that reward dedication, creativity, and teamwork, making you feel appreciated every day