Center Relations Coordinator

About the role

Join us in building a more inclusive world at Braille Institute of America. We are undertaking one of the most transformative initiatives in our history, planning our next century of success in serving the blind and visually impaired communities. Through our 2025-2027 strategic planning process, we identified next-generation opportunities to advance critical initiatives in areas such as customer research; expansion and transformation of current programs and services; development of new nationally and internationally accessible programs; creation of dynamic new strategic partnerships; and alignment of our mission, strategy, and resources.

If you are ready to join a dynamic organization transforming the lives of individuals experiencing vision loss, we want you on our team.

About us

At Braille Institute, we are driven by a shared purpose: to serve the blind and low vision community. We come together to make a meaningful difference in the lives of others, finding fulfillment in the impact we create. We believe in fostering a culture that is collaborative, inclusive, and flexible. We understand the importance of work-life balance, valuing both personal and professional fulfillment. Here, you'll find an environment that supports your well-being while providing opportunities to learn, grow, and thrive alongside colleagues who are sighted and visually impaired. Join us in embracing technology and innovation as we shape the future of accessibility and positively transform the lives of those with vision loss.

Responsibilities

• Coordinates and performs the administrative and office management functions of the center including document preparation, monitor center budget, flow of correspondence, filing, purchase orders and pay bills, and requisition of materials and supplies.
• Works closely with Accounting to keep accounts current.
• Assists the Center Director in ensuring that onsite functions of the office are running smoothly.
• Delivers excellent customer service to staff, clients, and partners at every point of contact.
• Answers incoming calls; provides answers/direction, or re-directs to appropriate resource for response.
• Evaluates opportunities to improve Center operations, updates procedures/policies, or equipment in new ways to improve efficiency and workflow.
• Collaborates with other Center Coordinators to learn, implement, and share best practices.
• Manages both internal and external communication channels to ensure smooth Center operations. Serves as a point of contact for staff, clients, and partners, handling inquiries and directing them appropriately.
• Utilizing Braille Marketing style guidelines may produce marketing collateral/materials for public events, activities, or company meetings.
• Supports the Center teams in administrative tasks as needs arise.
• Files and organizes office documents, invoices, and manuals. Following Braille Institute of America Record Retention Procedures, implements systematic retention, protection, retrieval, transfer, and disposal of electronic and paper document procedures.
• Liaises with vendors of required office supplies and takes inventory.
• Assists with onboarding new team members; ensures workspace is set up properly; orders supplies and ensures all equipment is secured before new employee begins.
• Depending upon the center, may greet visitors and direct them to appropriate resources, programs, or services. May be called upon occasionally to represent Braille Institute of America at external events or activities.
• Assists with the coordination of events at the Center, provides tours, and hosts visitors.
• Handles all student and patron concerns and issues including any conduct problems. Escalates issues as necessary to the Center Director or Vice President, Programs and Services.
• Assists with Volunteer Impact Program (VIP) coordination. Ensures volunteers are properly onboarded and understand their assignments; liaises with the Volunteer Impact Program Coordinator to maximize the contribution of all volunteers.
• In smaller Center locations, may manage the company's fleet at the center including reservations, maintenance, and ensures that insurance coverage and registrations are up to date. Collaborates with Facilities to address any repairs, setting up service with vendors for any equipment repairs (e.g., Heating, Ventilation, and Air Conditioning).

Requirements

• Minimum 5-7 years' relevant experience is required.
• AA Degree or higher or equivalent experience.
• Bi-lingual (English/Spanish) proficiency is highly preferred.

Skills

• Strong knowledge of full Microsoft Office suite including Word, Excel, PowerPoint (or equivalent).
• Technically astute; comfortable learning new applications and systems.
• Ability to multi-task and handle a wide variety of issues, topics, and challenges.
• Strong written and oral communication skills.
• Conflict management skills.
• Ability to work independently using discretion and judgment in carrying out duties.
• Minimal travel requirements.
• Strong time management and organizational skills are required.

Schedule

• 7.5-hour day.
• Day shift.
• Monday-Friday.

Work Location

On site in a standard office environment.

Pay

Salary range: $63,000-$68,000