Center Coordinator

PURPOSE of POSITION

Under the direction of the Center Manager and the Regional Director, the Center Coordinator provides leadership and direction within the health center to support a team-based, customer-focused, results-oriented service model that achieves clinical, operational and financial goals.

Responsibilities

• Assists with the day to day management of all health center(s) activities within defined cluster.
• In collaboration with the center Clinicians, Regional Director and Patient Services Administrative Team, develops, implements and improves operational initiatives to ensure high quality, service excellence and efficient care to PPWI patients.
• Oversees all aspects of front office management.
• Provides direct patient care consistent with level of training, licensure and/or certification, according to medical standards and guidelines.
• Accurately implements, interprets and ensures compliance with all PPFA, PPWI and regulatory policies, practices, procedures and standards in health center operations.
• Prepares work schedule and assignments for health center staff.
• Orders supplies and maintains inventory system.
• Maintains equipment as required by agency procedure and protocol.
• Maintains and monitors medical records system to ensure compliance with agency policies and procedures.
• Participates in PPWI’s affiliate-wide risk and quality management program.

Qualifications

• Must be committed to quality healthcare, excellent customer service, vision and the values of Planned Parenthood of Wisconsin, Inc.
• Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.
• Ability to relate to diverse communities.
• Ability to work independently and as a team member.
• Accuracy and attention to detail essential.
• Ability to read and implement written instructions.
• Ability to physically assist a patient in distress.
• Computer skills desirable.
• Some positions require bilingual skills and/or venipuncture skills / IM injection skills.

Education and/or Experience

• High school diploma and two years of related work experience required.
• Experience in a medical environment, family planning setting or an OB/GYN office, preferred.
• Associate degree or relevant college course-work preferred.
• Management and supervisory experience preferred.
• Budgetary experience and/or responsibility preferred.

WORKING CONDITIONS

Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training. Must have transportation. This position may be required to travel occasionally within the cluster, therefore, compliance with the vehicle usage policy is required. Evening and/or weekend hours are necessary.

Essential Duties and Responsibilities

• Operations
• Assists with the day to day management of all health center(s) activities within defined cluster.
• In collaboration with the center Clinicians, Regional Director and Patient Services Administrative Team, develops, implements and improves operational initiatives to ensure high quality, service excellence and efficient care to PPWI patients.
• Oversees all aspects of front office management.
• Provides direct patient care consistent with level of training, licensure and/or certification, according to medical standards and guidelines.
• Accurately implements, interprets and ensures compliance with all PPFA, PPWI and regulatory policies, practices, procedures and standards in health center operations.
• Prepares work schedule and assignments for health center staff.
• Orders supplies and maintains inventory system.
• Maintains equipment as required by agency procedure and protocol.
• Maintains and monitors medical records system to ensure compliance with agency policies and procedures.
• Participates in PPWI’s affiliate-wide risk and quality management program.

Financial

• Supervises and monitors all aspects of revenue collection including patient enrollment in third party payment programs.
• Ensures that staff adheres to all aspects of cash management policies and procedures.
• Monitors weekly patient encounters to identify and project target encounter goals.
• Monitors daily transaction reports for accuracy and compliance.
• Reviews, approves expense reports and invoices in a timely manner.
• Aids Center Manager with preparation of center budget.
• Aids with reporting requirements related to special grants.

Staff Management

• Aids with hiring of health center staff.
• Aids with employee performance management, including providing information and feedback to the Center Manager in relation to performance evaluations and corrective action (improvement plans).
• Maintains and facilitates new employee training.
• Aids with staff meetings based on the needs/requirements of the center or agency.
• Aids with the mediation of staff complaints, concerns, and disputes.
• Fosters a positive attitude among staff regarding the goals and objectives of the agency.
• Serves as a back-up support to the Center Manager as required.

Customer Service

• Creates environment that stresses patient courtesy and responsive service delivery.
• Maintains patient access to medical care.
• Solves patient complaints and request for service promptly and courteously.
• Aids Center Manager in the development of an improvement plan to address any deficiencies.

Public Relations

• Maintains cooperative arrangements with building management, tenants and community resource to provide for facility maintenance and security.
• In collaboration with Center Manager, establishes and maintains contact with local health agencies and community organizations with which PPWI has current patient care contracts and/or relationships.

COMPENSATION

The Center Coordinator pay starts from $20.90 per hour. Additional $1.50 per hour for bilingual (English/Spanish) skills. PPWI’s compensation philosophy is rooted in equity. Starting offers are determined by both the candidate’s applicable experience and internal equity.