Center Quality Manager

About the role

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity. As the Center Quality Manager, you’ll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy, and safety. You will be a key part of our culture of quality, holding the team accountable while creating a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.

Responsibilities

• Lead quality programs, including overseeing inspections, audits, and corrective action plans.
• Keep the center audit-ready by maintaining compliance with industry, government, and company regulations at all times.
• Provide independent oversight – maintain quality checks and documentation separate from daily operations to ensure objectivity.
• Support center leadership – work closely with the Center Director to maintain safety and operational excellence.
• Improve processes – track trends, analyze data, and implement plans to increase efficiency and reduce risk.
• Oversee training and knowledge – ensure staff are trained and compliant with new policies and procedures.

Qualifications

• 3+ years of experience in a regulated or process-driven environment (e.g., manufacturing, clinical, or business settings)
• High school diploma, GED equivalent, or higher education
• Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods
• Ability to work day and evening hours, weekends, holidays and extended shifts as needed

Skills

• Detail‑Oriented Problem Solver – takes ownership, comfortable getting in the weeds, creatively prioritizes and solves ambiguous, evolving task lists, trustworthy and outcomes‑oriented.
• Empathetic Communicator – adapts communication style to different audiences, strong conflict resolution, even‑keeled under pressure, motivates and inspires others.
• Development‑Minded Employee – self‑aware, curious, integrity, track record of steep learning curves.
• Data‑Driven Decision Maker – metrics driven, strong logical reasoning and decision‑making skills, not distracted by one‑offs or edge cases.

Benefits

• Medical, Dental, and Vision insurance
• Paid time off
• Company paid holidays
• Career growth opportunities

Pay

Up to $70K ($50K - $55K base + up to 25% monthly bonus)