Center Quality Manager

Who We Are

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.

Key Responsibilities

• Lead quality programs, including overseeing inspections, audits, and corrective action plans.
• Keep the center audit-ready by maintaining compliance with industry, government, and company regulations at all times.
• Provide independent oversight – maintain quality checks and documentation separate from daily operations to ensure objectivity.
• Support center leadership – work closely with the Center Director to maintain safety and operational excellence.
• Improve processes – track trends, analyze data, and implement plans to increase efficiency and reduce risk.
• Oversee training and knowledge – ensure staff are trained and compliant with new policies and procedures.

Required Qualifications

• 3+ years of experience in a regulated or process-driven environment (e.g., manufacturing, clinical, or business settings)
• High school diploma, GED equivalent, or higher education
• Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods
• Ability to work day and evening hours, weekends, holidays and extended shifts as needed

Who You Are

• A Detail-Oriented Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
• An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
• A Development-Minded Employee – You are self-aware and curious, have integrity, and have a track record of steep learning curves.
• A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases.

Why Join Parachute?

• Competitive compensation with bonus potential
• Medical, Dental, and Vision insurance
• Paid time off
• Company paid holidays
• Career growth opportunities