Center Physical Therapy Director

Bonus Potential

Bonus Potential! Monthly and Quarterly Bonus Incentives!

About the role

As the Center Therapy Director, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

Responsibilities

• Spend 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Manage key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and hold therapists accountable
• Consistently demonstrate all components of the Physical Therapy Guidebook and the Perfect PT visit
• Manage clinical outcomes and address outlier cases with staff therapists
• Ensure clinical workflows to optimize patient capture, processing of referrals and scheduling
• Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety
• Work with DTO to identify clinical improvement opportunities
• Foster relationships with employers, referral sources and payer groups through routine communications and engagement opportunities
• Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensure compliance with individual State Practice Act/Rules and Regulations/WC Regulations
• Drive patient and client experience and satisfaction metrics
• Actively participate in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensure the ongoing development and growth of the center’s business
• Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
• Work with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promote, cultivate, and exemplify Orange Book values for all center colleagues
• Develop colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
• Foster an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition
• Lead and promote collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
• Promote center initiatives and work flows that are consistent with those in other centers
• Possess financial awareness and provide input to center budget and key business metrics

Qualifications

• Bachelor's of Science or advanced degree in Physical Therapy (Doctor of Physical Therapy) from an accredited college or university
• Must meet licensure requirements of jurisdiction
• Customarily at least two years of demonstrated clinical experience
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated outstanding clinical knowledge of physical/occupational therapy services
• Demonstrated outstanding dedication to Concentra’s philosophy of therapy in occupational medicine
• Demonstrated outstanding interest in the leadership of therapy staff
• Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
• Demonstrated excellent communication skills and the ability to exercise proper judgment, make decisions, and motivate employees