Center Operations Manager 2

Job Summary

This role will manage daily donor center operations. This Is What You’ll Do:

Responsibilities

• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP)
• Aid with internal and external inspections conducted by regulatory agencies and customers
• Collaborate on quality improvement initiatives, identifying process optimization opportunities and implementing best practices
• Partner with departments to implement corrective and preventive actions (CAPA) and ensure timely resolution of identified issues
• Promote Safety, Health, and Environmental policies; provide training, enforce practices, and mitigate unsafe conditions within the center
• Oversee preventive maintenance of donor center equipment and ensure the facility remains clean, neat, and well-maintained
• Safeguard the integrity of product and sample storage equipment; manage unsuitable product, prepare shipments, and mitigate equipment failures in compliance with SOPs
• Support fiscal performance by assisting with production goals, operational cost control, and inventory management
• Provide input on employee performance evaluations, development plans, and corrective actions, and collaborate on employment decisions (hiring, promotions, demotions, terminations)
• Foster a positive and inclusive culture aligned with core values, ensuring adherence to HR policies, benefits, ADA accommodations, and employee relations standards
• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and organizational effectiveness
• Perform other duties as assigned

Minimum Requirements

• Bachelor’s degree preferred
• 1-3 years of operations and/or process management/supervisory experience preferred
• 1-3 years of people management required including recruiting, training, etc.
• Experience in fiscal management and budgeting practices preferred
• Trained in all production areas

Required Certifications, Licenses, And Registrations

• N/A

Knowledge, Skills, And Abilities

• Ability to function effectively in a fast-paced environment with frequent interruptions
• Experience working in a highly regulated industry preferred
• Strong communication and organizational skills with excellent written, verbal, and interpersonal communication abilities
• Proficiency with office software preferred

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five (35) pounds
• Ability to bend, stoop or kneel
• Ability to enter an environment with a temperature of -40°C for short periods of time
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use a computer and other office equipment
• Ability to use assistive devices if needed for mobility or communication
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)
• Ability to travel up to 20% via airplane and vehicle (if applicable)