Center Operations Manager 2

Responsibilities

• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to uphold production, safety, and quality standards.
• Assist with internal and external inspections conducted by regulatory agencies and customers.
• Collaborate on quality improvement initiatives, identifying process optimization opportunities and implementing best practices.
• Partner with departments to implement corrective and preventive actions (CAPA) and ensure timely resolution of identified issues.
• Promote Safety, Health, and Environmental policies; provide training, enforce practices, and mitigate unsafe conditions within the center.
• Oversee preventive maintenance of donor center equipment and ensure the facility remains clean, neat, and well‑maintained.
• Safeguard the integrity of product and sample storage equipment; manage unsuitable product, prepare shipments, and mitigate equipment failures in compliance with SOPs.
• Support fiscal performance by assisting with production goals, operational cost control, and inventory management.
• Provide input on employee performance evaluations, development plans, and corrective actions, and collaborate on employment decisions (hiring, promotions, demotions, terminations).
• Foster a positive and inclusive culture aligned with core values, ensuring adherence to HR policies, benefits, ADA accommodations, and employee relations standards.
• Serve as a Designated Trainer by conducting job and certification training, assessing progress, and adapting methods to meet learning and regulatory needs.
• Maintain visible leadership through area walkthroughs, providing support to ensure productivity and address operational deficiencies.
• Cultivate strong donor relationships by fostering retention, referrals, and growth, resolving complaints, and supporting marketing and advertising initiatives.
• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and organizational effectiveness.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree preferred.
• 1–3 years of operations and/or process management/supervisory experience preferred.
• 1–3 years of people management required, including recruiting, training, etc.
• Experience in fiscal management and budgeting practices preferred.
• Trained in all production areas.

Skills

• Ability to function effectively in a fast‑paced environment with frequent interruptions.
• Experience working in a highly regulated industry preferred.
• Strong communication and organizational skills with excellent written, verbal, and interpersonal abilities.
• Proficiency with office software preferred.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to 35 pounds.
• Ability to bend, stoop or kneel.
• Ability to enter an environment with a temperature of –40 °C for short periods.
• Occupational exposure to blood‑borne pathogens.
• Ability to view video display terminal less than 18″ away from face for extended periods.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use a computer and other office equipment.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20 % via airplane and vehicle (if applicable).

Schedule

• Daytime and evening hours, weekends, holidays, extended shifts, and periodically after hours.

Benefits

• Formal training.
• Medical, dental, and vision insurance plans.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Wellness program.
• 401(k) retirement plan.
• Paid time off.
• Company‑paid holidays.
• Personal time.
• Company‑provided basic life insurance and short‑ and long‑term disability coverage.

Pay

The expected base pay for this position at hiring is $27.32‑$36.39‑$45.52 and up to 11 % bonus potential. Individual base pay within this range is determined by qualifications, skill level, experience, competencies, and other relevant factors.