Center Operations Coordinator

About the role

We're seeking a Center Operations Coordinator to become the operational backbone of our Columbus ABA center. This critical role is the central point of contact for scheduling, client intake, front-desk management, and daily operational support. You'll ensure that every day runs like clockwork—freeing up our clinical team to focus on delivering world-class therapy. This is a non-clinical role ideal for someone with outstanding logistics skills, excellent communication, and a passion for building systems that support clinical excellence.

Responsibilities

• Master Scheduling & Capacity Management
• Client Intake & Onboarding
• Front Desk Operations & Hospitality
• Policy Adherence & Staff Support
• Admin, Facilities & Reporting Support

Required Qualifications

• High School Diploma or GED is required
• A minimum of two (2) years of professional experience in a scheduling, administrative, or reception role, preferably within a healthcare or educational setting
• Demonstrated expertise in using Electronic Health Record (EHR) and digital scheduling platforms
• High proficiency in the Microsoft Office or Google Workspace suite
• Formal HIPAA training and extensive experience in a high-volume customer-service environment

Preferred Qualifications

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a similar field
• Prior experience or exposure to an ABA therapy or pediatric clinic environment, providing a foundational understanding of the clinical setting
• Working knowledge of the Ohio Scholarship program
• Bilingual proficiency
• Advanced skills in Microsoft Excel (e.g., Pivot Tables, VLOOKUP) or experience with data visualization tools for enhanced reporting capabilities

Benefits

• Generous Paid Time Off
• Paid Legal Holidays
• Health Insurance, dental insurance and vision insurance
• 401 K Plan
• Paid training and support

Schedule

Full-time, Monday–Friday, 7:45 AM–4:15 PM on-site at the center.