Center Operations Supervisor

About the Role

The Center Ops Supervisor (COS) is an exempt role responsible for the day-to-day operational support of the center. This position works closely with the Director of Clinical Operations to ensure excellence in the delivery and execution of daily operations. The COS oversees schedule maintenance, Central Reach upkeep, authorization management, facility management, and hiring oversight. They also administratively support the Clinical Leadership Team in training, mentorship, and supervision of employees. The standard operating hours are 7:30 AM–4:30 PM (flexible). This role requires strong people skills, business acumen or capacity to learn, organizational skills, and experience with ABA is preferred.

Responsibilities

• Oversee reception: greet families and team members, answer calls, and receive mail.
• Manage building access and security, including authorized pick-up and access control.
• Reschedule services, manage schedule changes, and handle cancelations.
• Support intake assessment scheduling and set up family portals as needed.
• Ensure CentralReach data remains updated and accurate (e.g., schedule changes, client/staff profiles, documentation management reports).
• Provide payroll support, including timekeeping compliance and converting support.
• Support team culture: welcome new hires, organize events, and cover breaks.
• Maintain center upkeep: order supplies, ensure safety and compliance, and coordinate with facilities team.
• Assist with reportable events documentation and reporting.
• Manage confidential documents for clients and team members.
• Provide basic tech support and inventory management.
• Support HR tasks: onboarding, offboarding, and timekeeping.
• Assist with team member certifications, applications, and exams.
• Support marketing efforts and events.
• Assist with authorization processes for specific payers as needed.
• Support the candidate interview process as determined by the Talent Acquisition team.

Qualifications

• High school diploma or GED; 1+ years of related experience in an operational support role preferred.
• Adaptability: accepts feedback, adapts to changes, and manages competing demands.
• Professionalism: punctual, reliable, and maintains a positive outlook.
• Conflict resolution: encourages open communication and resolves conflicts objectively.
• Commitment to quality: competent, proactive, and continuously seeks improvement.
• Teamwork: contributes to a positive team spirit and prioritizes team success.
• Communication: strong listening, writing, and presentation skills.
• Problem-solving: identifies and resolves issues effectively.
• Computer skills: proficient in Microsoft Office and related tools.
• Current CPR and first aid certification.
• Reliable transportation and adherence to motor vehicle policy.

Physical Demands

• Regularly required to sit, type, and use hands.
• Frequently required to stand and walk.
• Occasionally required to lift up to 50 pounds.

Pay

$50,000/year