Center Manager

About the role

Center Managers lead the effort to exceed expectations, provide an exceptional consumer experience and display passion for our brand. Center Managers are responsible for conducting strategic business analysis, leading multiple store teams focused on delivering top line sales results and managing controllable expenses. Center Managers are responsible for the recruitment, talent development, and performance management of the store teams in their center.

Responsibilities

• Drives the effort and participation in greeting and offering assistance to every customer and provides real-time coaching to all store team members.
• Empowers store teams to make decisions that align with brand standards, prioritize delivering an exceptional consumer experience and always place our customer first.
• Cultivates an environment centered on an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
• Assesses trends and opportunities within the center and market; implements strategies that support brand standards, customer service expectations, and connect the centers goals to the larger business objectives.
• Oversees the center merchandising execution; analyzes top selling and slow selling items and makes store-based merchandising decisions that align with brand standards and drive sales results.
• Adheres to all company policies and procedures as it relates to inventory control and RFID when applicable.
• Enforces all company tools, policies and procedures; provides loss prevention training and coaches the store teams to maintain awareness and report concerns.
• Directs the center payroll and scheduling strategies in alignment with budgets; oversees financials including expenses and inventory.
• Conducts strategic business analysis and planning; communicates opportunities to senior leadership.
• Sets the staffing strategy and recruits top talent to ensure best-in-class teams; evaluates current talent and manages succession planning.
• Motivates and inspires the store teams to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and maintains a focus on team development.
• Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store teams professionally, courteously, and respectfully.
• Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
• Champions innovation and change, drives company initiatives, and fosters a continuous improvement environment.

Qualifications

• Minimum of 5 years higher volume retail store management or multi-unit experience required.
• Bachelor’s or Associate degree preferred; high school diploma/equivalent required.
• Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
• Excellent communication and time management skills.
• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.

Pay

Pay Range: $85,000.00‑$117,500.00. Individual compensation will ultimately be determined based on a variety of relevant factors including qualifications, geographic location and other relevant skills.

Benefits

• Insurance: best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
• 401(k): An above‑market 401(k) contribution to help eligible associates save for retirement.
• Flexible Workplace: Company‑paid holidays, paid time off, seasonal hours, and flexible work schedules.
• Wellbeing Support: A variety of wellbeing tools and programs.
• Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when regular plans fall through.
• Education Assistance: Receive support for continued education including tuition reimbursement.
• Associate Discount: Shop at company outlets and e‑commerce sites at a discount (eligibility depends on employment status, location and length of time employed; benefits may be subject to change).