Center Manager

Primary Responsibilities

• Meet quarterly goals, staffing/hours per labor efficiency standards/CPL targets and Quality key performance indicators (KPI) goals.
• Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
• Operate the center and manage employees and operations to the highest standard of ethics and integrity.
• Manage staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
• Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
• Manage headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to reg management team in advance of cyclical and seasonal or situational spikes.
• Provide strategic direction and planning.

Other Responsibilities

• Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion.
• Ensure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.
• Afford adequate inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
• Afford center employees to maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Manage freezer management, including overseeing plasma shipments and equipment failures.
• Answer all freezer alarms and deal with them appropriately.
• Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
• Maintain thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Ensure donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Work with Div/Corp management in the preparation of annual budget and manage facility to consistently achieve production targets and quality goals at the agreed-upon cost structure.

Job Requirements

• Bachelor’s degree or equiv., preferably in Science, Business, Nursing, Finance, or related field.
• Typically requires a minimum of 3 years of related experience in clinical or general business experience.
• Supervisory experience preferred but not required.
• Experience in a medical and/or cGMP regulated environment preferred.
• Experience with plasma or whole blood preferred.