Center Manager

About the role

Career Team is seeking a Center Manager to oversee operations at our Workforce Solutions Centers. The ideal candidate will manage budgets, support staff growth, and strengthen community partnerships.

Responsibilities

• Oversee employment and training initiatives within the Workforce Solutions Center
• Maintain facilities, staff, and client access to essential tools, materials, accessibility, and safety procedures
• Oversee purchasing processes and track spending related to center operations
• Manage Center’s budget and achieve proposed funding allocations for service delivery
• Coordinate and provide cross-training opportunities and assess employee performance
• Host outreach and promotional events to raise awareness of center services in the community
• Create and execute customer satisfaction strategies with measurable improvement goals
• Track service outcomes for clients and staff to uphold high-quality delivery standards
• Evaluate and understand all performance goals at the beginning of each Program year
• Coordinate with Program Managers to ensure service delivery workflows are adhered to
• Hire and promote employees based on sound decision making ability
• Deliver timely coaching and conduct employee evaluations when scheduled
• Model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset

Requirements

• A Bachelor's degree in business, marketing, public relations, or community organization or equivalent experience
• Minimum of 4 years of supervisory or management experience
• Preferred knowledge of workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management
• Experience in training and coaching/mentoring
• Top level project management, organizational, personnel, problem solving and data analysis skills
• Excellent interpersonal skills and both written and oral communications skills
• Strong technical skills, proficiency in Microsoft Office
• A commitment to accountability in a continually improving quality environment
• Valid driver's license and adequate vehicle insurance coverage

Qualifications

• Bilingual or Multilingual
• Master’s or MBA Degree
• Experience and knowledge of workforce development contracts/programs
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Skills

• Experience in training and coaching/mentoring
• Strong business knowledge of customer service best practices and performance management
• Top level project management, organizational, personnel, problem solving and data analysis skills
• Excellent interpersonal skills and both written and oral communications skills
• Strong technical skills, proficiency in Microsoft Office
• A commitment to accountability in a continually improving quality environment
• Valid driver's license and adequate vehicle insurance coverage

Benefits

Full-time, exempt employee salary range: $65,000 - 70,000/yr

Pay

$65,000 - 70,000/yr

Schedule

On-site travel: 15-20%

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors, including being named by Inc. Magazine as one of America's 500 fastest growing privately held companies. The organization is committed to closing the nation’s opportunity divide through additional government-funded workforce sites and building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information. Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (e) the creation, maintenance, and security of your online employee accounts; (f) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (g) workers' compensation claims management; (h) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (i) other human resources purposes; (j) Manage and monitor employee access to company facilities, equipment, and systems; (k) Conduct internal audits and workplace investigations; (l) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (m) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (n) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (o) Perform workforce analytics, data analytics, and benchmarking; (p) Administer and maintain the Company's operations, including for safety purposes; (q) For client marketing purposes; (r) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (s) to comply with requirements of government grants, including, but not limited to, program and audit requirements.