Center Manager

About the role

Join Best Friends Pet Care, the go-to destination for pet care with over 80 locations in twenty-six states and 30 years in business. We are searching for a passionate, hands-on Center Manager to lead a team dedicated to creating a second home for beloved pets, delivering unforgettable experiences for pets and their families.

Responsibilities

• Be the trusted leader for our furry guests and their people, ensuring pets feel safe, cared for, and loved at every moment.
• Oversee daily care routines including feeding, medicating, grooming, exercise, and playtime (must be able to lift large dogs).
• Keep meticulous records to guarantee each pet’s health and behavior is closely monitored.
• Enforce safety protocols and maintain a best-in-class boarding facility.
• Handle emergencies with ease in collaboration with your District Manager.
• Stay ahead of regulations and ensure every corner of the facility meets or exceeds Best Friends Pet Care standards.
• Recruit, mentor, and lead a team of 10+ dedicated animal care professionals in a positive work culture that celebrates open communication.
• Serve as a liaison between frontline team members and headquarters staff, facilitating clear communication and collaboration.
• Build schedules that balance excellence in pet care with budget efficiency.
• Deliver exceptional service that leaves pet parents raving about their experience and build lasting client relationships.
• Encourage feedback and champion ways to elevate the client experience.
• Take charge of payroll, budgets, and financial reporting in collaboration with your District Manager and full-time administrative support team.
• Manage inventory and coordinate purchasing to ensure supplies are always stocked.
• Collaborate with a creative marketing team to elevate community outreach and partnerships to promote services and boost visibility.
• Seamlessly juggle responsibilities in a fast-paced, high-energy environment, solving problems and adapting to challenges with professionalism and confidence.

Qualifications

• A bachelor’s degree in Animal Science, Business Management, or a related field (preferred).
• At least 2 years of management experience overseeing a team of 10+ employees (required).
• Hands-on animal care experience and a deep understanding of animal behavior, health, and welfare practices.
• A proactive, organized, and adaptable mindset in a bustling environment.
• Stellar communication skills and a proven ability to inspire, motivate, and lead.
• Financial management expertise, including payroll, budgets, and expense control.
• Desire to continue education and training with a dynamic pet care organization.

Why you’ll love this opportunity

• Turn your passion for animals into a rewarding career in pet care.
• Lead a thriving facility where no two days are the same.
• Work alongside an amazing team in an environment filled with wagging tails and happy purrs.