Center Manager

Join Best Friends Pet Care, the go-to destination for pet care, as a passionate, hands-on Center Manager. We have over 80 locations across twenty-six states and have been in business for 30 years.

About the Role

Be the trusted leader for our furry guests and their families, ensuring pets feel safe, cared for, and loved at every moment. Oversee daily care routines including feeding, medicating, grooming, exercise, and playtime (must be able to lift large dogs). Maintain meticulous records to monitor each pet’s health and behavior.

Responsibilities

• Enforce safety protocols and maintain a best-in-class boarding facility.
• Handle emergencies in collaboration with your District Manager.
• Ensure the facility meets or exceeds Best Friends Pet Care standards and stays ahead of regulations.
• Recruit, mentor, and lead a team of 10+ animal care professionals in a positive work culture.
• Serve as a liaison between frontline team members and headquarters, facilitating clear communication.
• Build schedules that balance excellence in pet care with budget efficiency.
• Deliver exceptional service to leave pet parents raving about their experience.
• Build lasting client relationships that foster loyalty, referrals, and community.
• Encourage feedback and champion ways to elevate the client experience.
• Manage payroll, budgets, and financial reporting with support from your District Manager and administrative team.
• Oversee inventory and coordinate purchasing to ensure supplies are always stocked.
• Collaborate with the marketing team to elevate community outreach and partnerships.
• Seamlessly juggle responsibilities in a fast-paced, high-energy environment.
• Solve problems and adapt to challenges with professionalism and confidence.

Requirements

• Bachelor’s degree in Animal Science, Business Management, or a related field (preferred).
• At least 2 years of management experience overseeing a team of 10+ employees (required).
• Hands-on animal care experience and a deep understanding of animal behavior, health, and welfare practices.
• Proactive, organized, and adaptable mindset for a bustling environment.
• Stellar communication skills and a proven ability to inspire, motivate, and lead.
• Financial management expertise, including payroll, budgets, and expense control.
• Desire to continue education and training with a dynamic pet care organization.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• 401(k) retirement plan.
• Employee Stock Ownership Plan (ESOP).

Pay

The salary range for this position is $50,000 - $60,000 annually, determined based on experience, skills, qualifications, and internal equity.