Center Director-Theodora Family Hotel

About the role

The Center Director for the Theodora Family Hotel oversees the day-to-day operations of all programs within the facility, serving both families in the shelter program and individuals in the Grant Per Diem program. This role ensures efficient, safe, and high-quality services to participants and families.

Responsibilities

• Provide overall leadership for Theodora operations and programming, ensuring alignment with agency goals.
• Develop and maintain effective systems and supervisory structures to support continuous 24/7 residential operations.
• Ensure participant voices inform program development and service delivery.
• Delegate operational responsibilities effectively to direct, contract, and support staff to maintain smooth day-to-day functioning.
• Maintain familiarity with front desk and facility operations through periodic direct coverage.
• Participate in on-call rotation, including evenings, weekends, and holidays.
• Recruit, hire, train, supervise, and evaluate program staff, housing case managers, interns, and volunteers.
• Foster a collaborative, inclusive team environment through staff meetings, coaching, mentorship, and professional development.
• Ensure staff accountability for program components, documentation, community engagement, and service delivery standards.
• Provide guidance and oversight in crisis intervention, trauma-informed care, housing case management, and advocacy services.
• Oversee intake, discharge, and housing placement processes; ensure high-quality case management.
• Ensure guests receive safe, trauma-informed services and access to community resources and referrals.
• Maintain documentation quality and compliance across all required databases.
• Oversee access to nutritional services via the warming kitchen, maintain health code compliance and manage the Child and Adult Care Food Program (CACFP).
• Promote the safety, protection, and well-being of all guests.
• Maintain the facility in a clean, safe, orderly, and "tour-ready" condition.
• Maintain adherence to health, safety, and regulatory standards; address deficiencies promptly.
• Develop, implement, and revise policies and procedures in collaboration with senior leadership; monitor staff adherence.
• Monitor program revenue, expenditures, and budget compliance; take corrective action as needed.
• Aid in grant preparation, submission, and monitoring; ensure timely reporting to funders.
• Refine data collection systems, analyze program outcomes, and assess program effectiveness to inform continuous improvement.
• Prepare and submit program data, reports, and analytics to the Metro Denver Director and Senior Director as required.
• Order and manage necessary office, food, and facility supplies.
• Serve as a liaison to community partners, corporate stakeholders, donors, and funding entities.
• Develop and maintain partnerships with local agencies, shelters, transitional housing, and food programs.
• Represent the program at community meetings, conferences, trainings, and workshops.
• Collaborate with senior leadership to support Board committees and present program updates as requested.
• Maintain strict confidentiality of participant, staff, and organizational information.
• Perform all duties in accordance with the Social Work Code of Ethics.
• Model professionalism and consistency in attendance and performance.
• Perform other duties as assigned.

Qualifications

• Bachelor of Arts degree in human services, or a closely related field or related experience.
• Two years of direct experience (paid or volunteer) working with people experiencing homelessness and mental health needs.
• Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills.
• Two years supervisory experience.
• Knowledge of community-based resources for people experiencing homelessness.
• Complete program credentialing process, to include criminal and civil background checks within 30 days of hire.
• Willing to obtain first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications.

Skills

• Expert written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong organizational skills.