Center Director - Bethlehem

Overview

Lackawanna College has been voted one of the “Best Places to Work in PA” for 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025. It is a private, accredited college serving Northeastern Pennsylvania with a main campus in downtown Scranton and satellite centers in Covington Twp., Hawley, Hazleton, Sunbury, Towanda, Tunkhannock, Bethlehem, Chambersburg, and Greensburg. The mission is to provide a quality education to all persons who seek to improve their lives and better their communities, offering a direct path to bachelor’s degrees, associate degrees, and professional certifications, plus continuing education for modern career skills.

Responsibilities

• Supervise and administer all programs, services, and activities at the Center; continuously evaluate program offerings for fiscal responsibility and community relevance.
• Ensure Center compliance with all federal, state, institutional, and accreditation guidelines and regulations.
• Directly manage and support all Center staff; handle performance management and hiring for those positions.
• Supervise daily enrollment, academic, and continuing education operations including admissions, financial aid, advising, registration, and billing processes.
• Monitor individual student accounts (with Student Accounts) to ensure payments are up to date.
• Develop and implement a Center retention plan for all students (with Director of Admissions and Student Affairs).
• Hire, supervise, evaluate, and provide leadership to Center staff.
• Recruit, hire, and support adjunct faculty and continuing education instructors.
• Develop the Center’s budget (with Director of Admissions) and monitor to ensure profitability and compliance with spending guidelines.
• Coordinate with the Academic Dean and Director of Continuing Education to create course schedules for degree programs and continuing education courses; collaborate with program directors for specialty programs.
• Develop and implement the Center’s marketing plan in collaboration with the College Advancement team.
• Develop and market new continuing education programs; work cooperatively with Continuing Education and other departments as required.
• Engage with area economic and workforce development agencies, chambers of commerce, social service agencies, and other organizations aligned with the College’s mission.
• Uphold College policies and procedures.
• Prepare and submit reports on enrollment, retention, and student activities upon request.
• Provide classroom instruction as required (e.g., College 101, Capstone, other qualified courses).
• Provide staff development training on all Center processes for staff and faculty.
• Support the College’s development and fundraising activities.
• Lead departmental/unit-level planning aligned with the Institutional Strategic Plan; engage staff meaningfully, assign ownership, and ensure task execution.
• Collaborate with other departmental heads to coordinate overlapping or related initiatives.
• Participate in the Institutional Strategic Planning process as requested.
• Assess achievement of departmental plans annually, formally report results to supervisor, and participate in college-wide review of departmental plans.
• Perform other duties as assigned.

Competencies

• Excellent communication and organizational skills
• Demonstrated leadership ability
• Strong collaboration skills
• Strong analytical, problem-solving, and conflict-resolution skills
• Ability to multi-task
• Solid computer skills
• Proven ability to work with a diverse population
• Willingness to work as part of a team to contribute to the success of the center
• Excellent interpersonal skills
• Capacity to represent the College in a public setting in a professional manner
• Knowledge of educational recruiting and marketing

Education

• Bachelor’s Degree in Education, Business, or related field required
• Master’s Degree preferred

Experience

• Five (5) years of educational or business management experience required
• Experience in higher education, sales, and marketing preferred
• Experience working with people from all age groups and with various economic, educational, and ethnic backgrounds preferred