Center Director

Responsibilities

• Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance.
• Own the clinic’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth.
• Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals.
• Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment.
• Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery.
• Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.
• Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care.
• Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment.
• Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care.
• Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic.
• Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast’s commitment to being a trusted extension of their care team - responsive, proactive, and solutions-oriented.
• Collaborate with other Steadfast Facility Administrators and leaders to share insights, align strategies, and drive operational excellence across the organization.

Qualifications

• Proven leadership experience in outpatient clinic operations management, within a substance use disorder treatment setting.
• Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team.
• Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity.
• Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality.
• Solid understanding of patient care processes, healthcare best practices, and regulatory requirements, in SUD treatment setting.
• Experience with workflows and regulatory standards.
• Strong interpersonal and team-building skills, with an ability to develop, engage and inspire diverse clinical and operational team members.
• Able to manage crises with empathy, professionalism, and poise while supporting your team through challenges.
• A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers.
• A passionate advocate for Steadfast Health's mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care.

Benefits

• Healthcare Coverage: Medical, dental and vision insurance
• Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities.
• Continuing Education: Annual CEU support & ongoing paid training
• Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being.
• 401K Match up to 5%
• 100% employer-paid short-term and long-term disability and employer-sponsored life insurance
• SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace

Prior to Joining Steadfast

• This role starts at the true ground floor. In August, we'll open our doors in a temporary space off Barrett Dr. with a small founding team focused on getting patient care right from day one. In November, we'll transition into our permanent home a few miles up the road.
• You'll lead through both chapters: stabilizing operations and culture in the temporary space, then building and hiring the team that will grow into the permanent clinic as our census expands. This is a rare chance to shape not just a clinic, but the foundation it's built on.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer) as part of regular work duties.
• Sufficient visual acuity to read and analyze data on screens and in printed reports.
• Manual dexterity sufficient to type, use a mouse, and handle office tools and documents.
• Ability to participate in virtual meetings with both audio and visual components (e.g., Zoom, Teams).
• Ability to navigate clinic spaces, including patient rooms, offices, and common areas.
• Work may involve exposure to high-stress situations requiring emotional resilience, professionalism, and de-escalation skills.
• Ability to remain on your feet for extended periods, including walking and standing during clinic operations.
• Ability to occasionally lift and carry office supplies or clinic materials weighing up to 20 pounds.
• Ability to respond to emergency situations, which may require quick mobility and/or providing assistance to ensure patient or staff safety.
• Ability to manage and oversee the physical environment of the clinic to ensure it is maintained in accordance with health and safety standards.