Center Associate / Graphic Designer

About the role

The UPS Store offers a unique entry-level graphic design position that blends design work with hands-on production and customer service. This role is ideal for individuals seeking to build business skills and a portfolio while working in a dynamic, fast-paced environment. Graphic Designer / Center Associates deliver design-to-print products and world-class customer service to a diverse clientele, including business owners, corporate professionals, and families. Unlike a traditional full-time graphic design role, this position requires producing what you design and designing to meet customer requirements.

Responsibilities

• Understand and fulfill the needs of walk-in customers.
• Communicate effectively and practice active listening with customers, co-workers, vendors, and leadership.
• Empathize with and manage demanding, impatient, or frustrated customers to create positive experiences.
• Take ownership of customers’ shipping, packing, print, and related problems, offering viable solutions.
• Manage the logistics of small to medium projects, ensuring follow-through and updates for all parties.
• Design, proof, and update materials for print projects using Adobe products.
• Operate all equipment, software, and devices expertly and teach others as needed.
• Prioritize and optimize workload to streamline production flow.
• Multitask while maintaining extreme attention to detail and high-quality control.
• Maintain a clean, organized, and safe working environment.
• Perform store opening/closing duties, including end-of-day accounting.
• Stay updated on new products, services, industry trends, and occasionally retrain on lesser-used services.
• Perform other duties as assigned.

Requirements

• One year of customer service experience (more preferred).
• Minimum one year of experience in a print production/graphic design role or a two-year degree in graphic design or a related field.
• Aptitude to learn commercial printing and cutting equipment.
• Ability to work weekend days as required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Knowledge and application of printing concepts.
• Excellent communication and people skills.
• Strong analytical and math skills.
• Highly organized and detail-oriented.
• Good project and time management skills.
• Ability to work independently in a fast-paced environment.
• Collaborative team-player mindset.
• High energy level, promptness, reliability, and responsibility.
• Able to lift 40+ pounds.