Center Associate / Graphic Designer

About the role

The Center Associate | Graphic Designer delivers world-class customer service and design-to-print products to retail customers, including business owners, corporate professionals, and busy families. This entry-level position offers a unique opportunity to build turn-key skills in promoting, defining, costing, creating, producing, and supplying design and final print work. Unlike a full-time graphic design role, this job requires a complete approach from idea creation through production to finished product—you must make what you design and design what the customer requires.

The role is dynamic and fast-paced, encompassing a variety of services such as shipping, returning, package handling, shredding, notarizing, packing, faxing, and mailing tasks. Graphic design is a small but integral part of the position. Ideal for individuals seeking to learn business skills and build a portfolio of design and production expertise.

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries.
• Communicates effectively and practices good listening with customers, co-workers, vendors, and leadership.
• Empathizes and manages demanding, impatient, or frustrated customers to turn stressful situations into positive experiences.
• Takes ownership of customers’ returning, packing, shipping, and/or print problems and offers viable solutions.
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed.
• Produces, designs, proofs, and updates materials for print projects using Adobe products.
• Operates all equipment, software, and devices expertly and is willing to teach others.
• Prioritizes and optimizes workload to streamline production flow.
• Frequently multi-tasks while maintaining extreme attention to detail and high-quality control.
• Maintains a clean, organized, and safe working environment.
• May open and/or close the store and perform end-of-day accounting tasks.
• Takes action to learn new products, services, alternative solutions, and industry trends, including occasional retraining on lesser-used services.
• Performs other duties as assigned.

Requirements

• One year of customer service experience required (more preferred).
• Minimum one year of experience in a print production/graphic design role or a two-year degree in graphic design or a related field.
• Aptitude to learn commercial printing and cutting equipment.
• Able to work weekend days as required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Knowledge and application of printing concepts.
• Good communication and people skills.
• Strong analytical and math skills.
• Highly organized and detail-oriented.
• Good project and time management skills.
• Able to work and complete tasks independently in a quick-turn environment.
• Able to work collaboratively.
• High energy level.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.