Center Associate | Graphic Designer

About the role

This entry-level graphic design position delivers world-class customer service and design-to-print products to retail customers, including business owners, corporate professionals, and busy families. As a Center Associate | Graphic Designer, you’ll build turn-key skills by handling projects from idea creation through production to finished product—designing what the customer requires and producing what you design.

The role is dynamic and fast-paced, encompassing a variety of services beyond graphic design, such as shipping, returning, package handling, shredding, notarizing, packing, faxing, and mailing tasks. It’s ideal for individuals seeking to learn business skills while building a portfolio of design work and production expertise.

Responsibilities

• Understand and fulfill the needs of walk-in customers and telephone/email inquiries.
• Communicate effectively and practice good listening with customers, co-workers, vendors, and leadership.
• Empathize with and manage demanding, impatient, or frustrated customers to turn stressful situations into positive experiences.
• Take ownership of customers’ returning, packing, shipping, and/or print problems and offer viable solutions.
• Manage the logistics of small to medium projects, follow through to completion, and update all parties as needed.
• Produce, design, proof, and update materials for print projects using Adobe products.
• Operate all equipment, software, and devices expertly and teach others as needed.
• Prioritize and optimize workload to streamline production flow.
• Multitask while maintaining extreme attention to detail and high-quality control.
• Maintain a clean, organized, and safe working environment.
• May open and/or close the store and perform end-of-day accounting tasks.
• Learn new products, services, alternative solutions, and industry trends; occasionally review/retrain on lesser-used services.
• Perform other duties as assigned.

Requirements

• One year of customer service experience (more preferred).
• Minimum one year of experience in a print production/graphic design role or a two-year degree in graphic design or a related field.
• Aptitude to learn commercial printing and cutting equipment.
• Ability to work weekend days as required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Knowledge and application of printing concepts.
• Strong analytical and math skills.
• Highly organized and detail-oriented.
• Good project and time management skills.
• Able to work and complete tasks independently in a fast-paced environment.
• Able to work collaboratively.
• High energy level, prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Skills

• Good communication and people skills.