Center Associate, Customer Service (Part-Time & Full-Time Available)

Responsibilities

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Completes tasks independently in a quick turn environment
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Performs other duties as assigned

Qualifications

• At least one year of retail\customer service experience
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• High energy level
• Prompt, reliable, and responsible
• Valid drivers license and vehicle to make local pickups and errands as needed
• Neat, clean, and professional appearance
• Non-smoking environment
• Able to cross sell and up sell products and services
• Detail oriented, organized, and able to multi-task
• Strong customer service skills and abilities
• Able to lift 40+ pounds