Cell Therapy Account Manager - Chicago South

Position Summary

Bristol Myers Squibb is committed to becoming a world leader in cellular therapy. This role involves assessing, cultivating, and managing customer relationships to achieve commercial success within the treatment sites.

Key Relationships

• Reports to Area Business Manager, U.S. Cell Therapy National Account Management
• Serves as the main point of contact for designated accounts
• Collaborates with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field-facing colleagues

Key Responsibilities

• Achieve commercial success within the treatment sites through excellence in account planning, execution, and collaboration
• Develop and coordinate site-specific account plans to meet customer needs and ensure a seamless and differentiated customer experience
• Navigate complex account environments and understand the needs/issues of account stakeholders at all levels and drive to solutions that address the needs
• Collaborate and communicate regularly with cross-functional partners to support the referral of appropriate patients to the treatment centers
• Maintain and continuously develop both disease and product specific knowledge
• Provide timely feedback to cross-functional partners and Area Business Manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues, and business opportunities and risks
• Ensure compliance with all laws, regulations, and policies that govern the conduct of cell therapy activities

Qualifications & Experience

• 7+ years of sales experience, marketing, and/or commercial experience with 5+ years in Hematology/Oncology
• Key account management strategy experience working in large, complex accounts, identifying influential stakeholders, and working with them to better serve patients
• Customer service oriented – quick responses, highly reliable, excellent follow up
• Demonstrated ability to effectively partner with leadership and key cross-functional partners across the internal organization in order to implement key account strategies
• High degree of technical expertise and business acumen
• Strong analytical, consulting, and business planning skills necessary to execute on key strategic imperatives
• Excellent written and verbal communication skills including an effective presentation style to connect with diverse groups of customers
• Thorough understanding of U.S. compliance guidelines
• Ability to work independently and travel as needed (up to 50%)
• Valid driver's license
• Bachelor’s Degree or equivalent

Critical Competences for Success

• Results orientation - A result-oriented individual with a participative, high-energy style, strong personal work ethic, intense focus on results, and a bias toward action
• Collaboration skills - A top-class team player who works effectively in a team-based organization, collaborates cross-functionally, and builds alignment around goals and objectives
• Strategic capabilities - Able to devise a long-term vision, manage an effective planning process, demonstrate creativity and effectiveness in addressing major strategic challenges
• Communication skills - Excellent communication and interpersonal skills, effective meeting leadership, strong presentation skills in both small and large group settings, excellent listener, seeks broad input and feedback, frequent and effective follow-up
• Personal characteristics - Integrity, possesses unquestioned integrity and strong business ethics, demonstrates a firm commitment to the company’s beliefs, values, and organizational goals, committed to making a positive contribution to the organization, has the reputation and record of achievement to establish trust and credibility with peers, subordinates, collaboration partners, and external constituents

Compensation Overview

• The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available.
• The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience.
• Final, individual compensation will be decided based on demonstrated experience.
• Eligibility for specific benefits listed on our careers site may vary based on the job and location.