Cell Therapy Account Manager, North Jersey

About the role

Working with us at Bristol Myers Squibb is challenging, meaningful, and life-changing. Here, uniquely interesting work happens every day, in every department—from optimizing a production line to the latest breakthroughs in cell therapy. This role offers the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams, transforming the lives of patients and your career.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services, and programs that provide employees with resources to pursue their goals, both at work and in their personal lives.

Responsibilities

• Assess, cultivate, and manage customer relationships across a broad set of stakeholders within assigned accounts to ensure achievement of commercial objectives for cellular therapy launches.
• Develop a customized site-specific account plan coordinating the deployment of resources to meet customer needs and ensure a seamless, differentiated customer experience.
• Serve as the main point of contact for designated accounts and collaborate with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field-facing colleagues.
• Navigate complex account environments, understand the needs/issues of account stakeholders at all levels, and drive solutions that address those needs.
• Collaborate and communicate regularly with cross-functional partners to support the referral of appropriate patients to treatment centers.
• Maintain and continuously develop both disease- and product-specific knowledge.
• Actively gain customer insights and provide timely feedback to cross-functional partners and the Area Business Manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues, and business opportunities and risks.
• Ensure compliance with all laws, regulations, and policies governing the conduct of cell therapy activities.
• Drive within the assigned territory by automobile (and in some territories, travel by airplane).

Requirements

• 7+ years of sales, marketing, and/or commercial experience, with 5+ years in Hematology/Oncology.
• Experience in key account management strategy, including working in large, complex accounts, identifying influential stakeholders, and collaborating to better serve patients.
• Customer service-oriented with quick responses, high reliability, and excellent follow-up.
• Demonstrated ability to effectively partner with leadership and key cross-functional partners to implement key account strategies.
• High degree of technical expertise and business acumen.
• Strong analytical, consulting, and business planning skills to execute on key strategic imperatives.
• Excellent written and verbal communication skills, including an effective presentation style to connect with diverse groups of customers.
• Thorough understanding of U.S. compliance guidelines.
• Ability to work independently and travel as needed (up to 50%).
• Valid driver’s license.
• Bachelor’s Degree or equivalent.

Preferred Qualifications

• Experience in hospital sales, academic, and community settings.
• Buy and bill reimbursement experience.

Pay

Field - United States - US: $171,360 - $207,648. The starting compensation range is for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate accounts for required skills, job location, work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Benefits

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life Benefits:
  • Paid Time Off for US Exempt Employees: Flexible time off (unlimited, with manager approval) and 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico, or Rayzebio employees).
  • Paid Time Off for Phoenix, AZ, Puerto Rico, and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires (with manager approval), 11 national holidays, and 3 optional holidays.
  • Additional time off for eligible employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs, and an annual Global Shutdown between Christmas and New Year’s Day.

All global full- and part-time employees actively employed and paid directly by BMS at the end of the calendar year are eligible for the Global Shutdown.

Schedule

• This position requires the ability to drive within the assigned territory by automobile (and in some territories, travel by airplane).
• Travel up to 50% may be required.

Work Environment

BMS has an occupancy structure determining where employees conduct their work, including site-essential, site-by-design, field-based, and remote-by-design roles. This role is field-based, meaning the ability to physically travel to visit customers, patients, or business partners and attend meetings on behalf of BMS is an essential job function.