CDOC Technician IV Inspector Generals Office.
About the role
Position will be responsible for the review of applications submitted for assessment of eligibility for employment. Query confidential data from the Colorado Bureau of Investigations, National Crime Information System and other criminal justice databases; analyze and interpret criminal history; research and obtain final dispositions of charges and other legal documentation; conduct preliminary background search in order to identify individuals that are not eligible for employment based on criminal history and/or behavior which would preclude an individual from employment; monitor data accuracy and correct errors. Ensure proper application of pre-employment standards to submitted applications. Position will manipulate various database tracking systems for pre-employment actions; manage data from supplemental applications.
Primary duties
- Ensure that employment criteria is being met and determines eligibility of employment by accessing suitability of applicant within CDOC Standards
- Review supplemental application packets to determine if disclosed information is true and factual, and validates criminal activity and time frames utilizing multiple information sources (NCIC/CCIC, warrant checks, Blackstone, NIBRS, Colorado Courts)
- Conduct background integrity interviews to detect criminal conduct, behaviors and deception based on interview techniques, reviewing and analyzing all legal documents obtained through research and reports in order to make a final decision (pass or fail background) for eligibility of employment or to place applicant on hold pending receipt of additional information that could potentially change the outcome (employment decision)
- Contact former employers and various judicial entities to obtain clarification of information provided on supplemental applications or during integrity interviews in order to facilitate the continued move through the background process
- Manage and manipulate information within the Pre-Employment database and merge with various software to generate letters and communications
- Coordinate with the Private Prison Monitoring Unit to exchange pertinent information relating to the background investigations and behaviors of applicants
- Other duties as assigned
Minimum qualifications
Experience Only: Four (4) years of technical experience which must include two (2) years of experience in searching, querying, and modifying extensive and complex computer databases to obtain and analyze specific information; working in an environment requiring significant levels of confidentiality; and providing exceptional customer service working with diverse populations and intense subject matter. Any experience less than full time will be prorated. (This experience must be clearly described in your own words, within the work experience of your application to meet this requirement.) Technical work is skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks.
OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years. A copy of your unofficial college transcript with your name, institution name, degree and date conferred must be attached to your application to verify your education.
Required competencies
- Superior customer service
- Excellent oral and written communication skills
- Strong organizational skills
- Strong computer skills
- Exceptional interpersonal skills
- Strong analytical skill and ability to readily recognize system processes, identify areas for improvement, and implement solutions
- Exceptional conflict resolution and negotiation skills
- Ability to interpret complex rules, regulations, policies, procedures, and guidelines
- Ability to read and comprehend the English language
- Ability to effectively communicate fluently in English both verbally and in writing
Preferred qualifications
- Relevant technical experience with the State of Colorado
- Experience with NCIC/CCIC databases interpreting computerized investigatory tools
- Experience and/or strong knowledge of conducting pre-employment integrity interviews
- Experience performing legal research and analyzing legal documents
- Experience interpreting complex rules and regulations
- Experience analyzing and interpreting state and federal statutes
Conditions of employment
- All job offers are contingent upon a successful medical screening by a healthcare professional, certifying the candidate's ability to perform the essential functions of the position
- Applicant must consent to hold harmless CDOC and its agents and staff from any liability arising in whole or in part from the testing and the use of this information in connection with CDOC's consideration of application for employment
- Must be 21 years of age
- Possess a valid driver's license. Drivers must maintain a valid, non-restricted Colorado driver's license, obey traffic laws, and be able to safely operate a motor vehicle. State drivers are expected to maintain a safe driving record consistent with Colorado Division of Human Resources Universal Policy Driving Standards. Eligibility to drive a State-owned vehicle includes holding a valid Colorado driver's license within 30 days of employment or residency change and meeting specific driving record criteria. Serious traffic violations, including DUIs or reckless driving, can disqualify drivers for up to seven years.
- All State Vehicles are monitored by telematics for safe operation and employees have no reasonable expectation of privacy while using an agency State vehicle