CDOC Technician IV Inspector Generals Office
About the role
Position will be responsible for the review of applications submitted for assessment of eligibility for employment. Query confidential data from the Colorado Bureau of Investigations, National Crime Information System and other criminal justice databases; analyze and interpret criminal history; research and obtain final dispositions of charges and other legal documentation; conduct preliminary background search in order to identify individuals that are not eligible for employment based on criminal history and/or behavior which would preclude an individual from employment; monitor data accuracy and correct errors. Ensure proper application of pre-employment standards to submitted applications. Position will manipulate various database tracking systems for pre-employment actions; manage data from supplemental applications.
Responsibilities
- Ensure that employment criteria is being met and determines eligibility of employment by accessing suitability of applicant within CDOC Standards
- Review supplemental application packets to determine if disclosed information is true and factual, and validates criminal activity and time frames utilizing multiple information sources (NCIC/CCIC, warrant checks, Blackstone, NIBRS, Colorado Courts)
- Conduct background integrity interviews to detect criminal conduct, behaviors and deception based on interview techniques, reviewing and analyzing all legal documents obtained through research and reports in order to make a final decision (pass or fail background) for eligibility of employment or to place applicant on hold pending receipt of additional information that could potentially change the outcome (employment decision)
- Contact former employers and various judicial entities to obtain clarification of information provided on supplemental applications or during integrity interviews in order to facilitate the continued move through the background process
- Manage and manipulate information within the Pre-Employment database and merge with various software to generate letters and communications
- Coordinate with the Private Prison Monitoring Unit to exchange pertinent information relating to the background investigations and behaviors of applicants
- Other duties as assigned
Minimum qualifications
Experience Only: Four (4) years of technical experience which must include two (2) years of experience in searching, querying, and modifying extensive and complex computer databases to obtain and analyze specific information; working in an environment requiring significant levels of confidentiality; and providing exceptional customer service working with diverse populations and intense subject matter. Any experience less than full time will be prorated.
Or Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years.
Required competencies
- Superior customer service
- Excellent oral and written communication skills
- Strong organizational skills
- Strong computer skills
- Exceptional interpersonal skills
- Strong analytical skill and ability to readily recognize system processes, identify areas for improvement, and implement solutions
- Exceptional conflict resolution and negotiation skills
- Ability to interpret complex rules, regulations, policies, procedures, and guidelines
- Ability to read and comprehend the English language
- Ability to effectively communicate fluently in English both verbally and in writing
Preferred qualifications
- Relevant technical experience with the State of Colorado
- Experience with NCIC/CCIC databases interpreting computerized investigatory tools
- Experience and/or strong knowledge of conducting pre-employment integrity interviews
- Experience performing legal research and analyzing legal documents
- Experience interpreting complex rules and regulations
- Experience analyzing and interpreting state and federal statutes